Table of Contents

Overview

Apple School Manager (ASM) is used to manage macOS, iOS, iPadOS, and tvOS devices via a Mobile Device Management system (MDM), and to assign them to an MDM server such as what the UT JAMF Cloud instance provides.

Apple School Manager: Frequently Asked Questions

How to Get Access to UT ASM

To use Apple School Manager you must submit an Onboarding request to get access via a managed Apple ID:

Apple School Manager Onboarding Request

How to Add Devices to UT ASM

Since December 2018, Apple devices that can be managed by the UT ASM instance which have been purchased by departments from the Campus Computer Store should be automatically added to the UT ASM instance by the Campus Computer Store. If you have Apple devices that are not listed in Apple School Manager and they were purchased after 2013, you may be able to get them added by submitting a spreadsheet with contact info and the serial numbers to appleschoolmanager@utlists.utexas.edu

Apple School Manager: Legacy Device Registration Process

If your Apple device fits certain criteria, you may be able to manually add it to the UT ASM instance yourself. See the next sections for information on this.

Manually Adding iOS, iPadOS, and tvOS Devices to UT ASM

iOS, iPadOS, and tvOS devices can be manually added to the UT ASM instance by using the "Apple Configurator" program. See this Apple support documentation on how to do this:

Apple Support Documentation: Add devices from Apple Configurator to Apple School Manager

Manually Adding macOS Computers to UT ASM

Apple recently added the capability to manually add macOS computers to an ASM instance. However the computer needs to meet very specific criteria and you need to use an iPhone for the process. The macOS computer needs to have an Apple silicon processor or an Apple T2 Security Chip and it needs to be running macOS 12.0.1 or later. You also need to use the Apple Configurator app on an iPhone. See this Apple support documentation on how to do this:

Apple Support Documentation: Apple Configurator User Guide for iPhone

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Service Links

Get Help

EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.

SERVICE STATUS

Planned Maintenance

ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.
Jamf: Every Tuesday, from 8 a.m. – 12 p.m.
Jamf Server Upgrades: Wednesday 12 am - 3 am

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