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After cancelling, click the “Call me” button to authenticate.
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After authenticating go through the options to set up your phone. Check the box to replace your phone with the same phone number.
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that says, “Other options.”
Click “Manage devices”
Verify your identity using one of the listed methods:
📲 Phone call (Choose this option if the phone number is correct.)
Answer the phone call.
Press any number on the number pad.
Hang up.
🔢 Bypass Code (Choose this option if the other verification methods don’t work)
Contact the ITS Service Desk
Call: 512-475-9400
Email: help@utexas.edu
Once you’re at the device management page, click “I have a new phone” and it will provide you with a QR code.
Download the Duo Mobile app and scan the QR code.
You’re done!
If you run into any issues, please contact the ITS Service Desk: 512-475-9400
