Below this line is where the public-facing content begins

Windows computer and server management is done using the central EPM tool Microsoft Endpoint Configuration Manager (MECM or ConfigMgr).

Supported Operating Systems

(What OS versions we offer through EPM / can manage with EPM. This might only be helpful for Linux, and may be better titled “Available Distributions” or something)We will install a relevant version of Windows 11 Enterprise, unless Windows 10 is required and discussed in the ticket, and a relevant exception is filed with the ISO. For more information regarding the lifecycle of the Windows operating systems we can install, and versions that are approved to be on the campus network, see the below pages.

https://learn.microsoft.com/en-us/lifecycle/products/windows-10-home-and-pro

https://learn.microsoft.com/en-us/lifecycle/products/windows-11-home-and-pro

https://learn.microsoft.com/en-us/lifecycle/products/windows-10-enterprise-and-education

https://learn.microsoft.com/en-us/lifecycle/products/windows-11-enterprise-and-education

Compatibility with Endpoint Management

Software Center

(what these apps are, what they look like, where to find them, and specific features you want to call out. E.g. UT Self Service: Computer Information policy, you can run that and include the output in your support request)

Software Center Software Center is installed on all computers fully managed by CNS IT. It will list some commonly available applications that can be installed without administrator credentials (i.e. Mozilla FireFox, Google Chrome, Microsoft Office) as well as Windows and some 3rd party software updates. Some examples can be found on the Endpoint Management page about Windows and Application Patching.

Logging in with your EID

You can login to your computer using your EID and EID password. This creates a standard user profile (an account without admin permissions). (how people are able to login with their EID, specifics about doing it for the first time on a new computer, when you need to be connected to internet to login, and if there’s anything you need to do after changing your EID password)If this is your first time logging into a device, you will need an on-campus internet connection to validate your EID credentials.

Administrative Access

If you need to install software or make changes to your computer’s settings that require an admin username and password, administrative access can be used. (do

If you get need an admin account, how to request admin access, how to use your admin account / elevate privileges, things it will or won’t work for)

Installing and Updating Applications

(what applications we install by default, which are available through EPM, and info about users installing their own applications / software.

link to pages from the https://cloud.wikis.utexas.edu/wiki/spaces/EndpointManagementwikis as applicable.

If the EPM wiki space doesn’t have instructions for users to follow, or if we want our own: create a new page under this one.

Third Party Application Updates account that can perform administrative tasks (i.e. installing third party software and making system-wide configuration changes), you can request one during the deployment of your computer, or raise a help desk ticket by sending an email to help@cns.utexas.edu.

You should use your EID, not use your admin account to login to the computer. If you need administrative rights to perform actions, you can elevate your access using your admin-EID by right-clicking and pressing “Run as Administrator” to open the application, and filling out the prompt that opens.

When you have an account created, if you try to perform a task that prompts you for administrative rights, you can enter your local admin account in the User Name field with a period and backslash, like .\admin-apd623.

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Installing and Updating Applications

By default, CNS IT will have installed:

• Microsoft Office M365

• Cisco AnyConnect VPN

• Tenable Nessus agent

• Code42 CrashPlan

The applications CNS IT has made available in Software Center by default:

• Notepad++

• Zoom Workplace

• Mozilla FireFox

• Google Chrome

• Box Drive

• 7-zip

• Adobe Acrobat Reader DC

Standard Windows Updates and 3rd party patches will be automatically installed or available in Software Center based on your operating system and device.

More information about available updates can be found on the Endpoint Management Third Party Applicaion Updates page.

Operating System and Application Security Updates

Using EPM, CNS OIT manages the installation of security updates for your computer’s operating system and certain applications.

(how that works, when it happens, which applications are included)

link to pages from the https://cloud.wikis.utexas.edu/wiki/spaces/EndpointManagementwikis as applicable.

If the EPM wiki space doesn’t have instructions for users to follow, or if we want our own: create a new page under this oneBy default, these updates will be installed through Software Center overnight between 1am and 6am.

MECM End User Experiences

Windows Updates

Restart and Update Your Computer: FAQs