General Policies
Attendance:
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It is important that you make all of your scheduled shifts. Irregular shift attendance and frequent tardiness are unacceptable and can be grounds for dismissal. Student employees will be first given a verbal warning followed up by a written warning and possible dismissal. Student employees also cannot request vacation time. Official days off are UT student holidays as well.
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Consistent attendance is crucial for maintaining operational efficiency. If you need to arrive late for your scheduled shift, please notify the team by posting in the General section of the Teams chat or by sending an email to moody-checkout@austin.utexas.edu. Avoid sending personal chats, texts or emails to full-time staff unless needed for privacy reasons. Frequent unexcused absences or tardiness will lead to a progressive disciplinary process, starting with a verbal warning, followed by a written warning, and potential dismissal. Vacation requests are not permitted. Official days off align with UT student holidays.
Shift Coordination: We use Humanity.com to manage shifts. Keep your contact information (email/phone number) up-to-date. For scheduling questions,
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check the posted schedule first
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, then contact the schedule coordinator if needed.
Requesting Time Off
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Submit a Shift Trade or Shift Release request on Humanity.com. If there is no
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response, it is
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your responsibility to call, text, or
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email other student workers to
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find coverage.
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Inform the schedule coordinator at least 2 days in advance
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if you cannot find coverage after trying all the above methods.
If you still cannot find
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coverage, immediately contact the schedule coordinator to discuss
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options. Otherwise, you are expected to work
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your scheduled shift.
If you agree to
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cover someone
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else’s shift, you are responsible for working that shift.
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Illness
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- Please do
Do not come
intoto work if you have a contagious illness.
Send an email toEmail moody-checkout@austin.utexas.edu
asas soon as you know you are too ill to
make your shiftwork.
- Send
Submit a Shift Release request through Humanity.com
in orderto get your shift covered
BEFORE the beginning of your shift. This should happen as soon as possible BEFORE the beginning of your shiftbefore it starts.
Repeated absences may require a
doctor'sdoctor’s note before returning to work. You
aremust also
required tomeet with a full-time staff member before returning
from your absence.
- Please contact
Contact your immediate supervisor if you become ill during your shift and cannot complete your
assignedhours. Leaving your shift unannounced
in any wayis
not acceptableunacceptable and may
be grounds forlead to dismissal.
Emergencies
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- Please send an email to
Email moody-checkout@austin.utexas.edu
asas soon as possible if you have a family or medical emergency and
are unable tocannot work.
Timesheets
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Timesheets should be submitted
Submit timesheets by 8am every Monday.
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Timesheets are due bi-weekly
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(mid and end of month). It is your responsibility to fill out and submit your timesheet accurately and
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on time.
Late timesheets are
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unacceptable unless due to issues beyond your control. Multiple reminders to submit
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on time can result in a verbal warning, followed
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by a written warning, and possible dismissal.
Down
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TimeKeep
Minimize smartphone usage (
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calls, texting, apps, browsing)
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. Take personal calls in the back storage room or outside
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. Posting to social media is not allowed in the Equipment Checkout room due to privacy concerns.
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Do not use personal laptops
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or tablets
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at work.
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Be approachable and greet each person
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to let them know
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you are available to help.
Do not watch movies, music videos, or TV shows.
One fifteen-minute break is allowed during
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a shift of at least 4 hours
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.
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For a 6-hour shift, two fifteen-minute breaks are allowed.
Shift Breaks:
- Cannot
Breaks cannot be taken at the beginning or end of your shift
Need to be taken.
Take breaks before 4pm if possible.
- Need
Obtain permission
offrom full-time staff before taking a break.
General Expectations
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- Let
Inform a full-time staff member
know if you haveof any issues (malfunctioning equipment, issues with patrons,
issues withcoworkers, etc.).
Maintain a friendly, professional, and polite demeanor
to all patronsat all times.
Keep yourself neat and clean. Proper hygiene is necessary (bathing, brushing teeth,
anti-perspirant/deodorant).
Wear work-appropriate clothes. Enclosed shoes are required as you may be lifting items
and toes may be in danger of having things dropped on them.
- Opening
Maintain opening/closing duty checklists
are to be maintaineddaily.
- Login
Log in to Microsoft Teams and
read/review the Microsoft Teams "Announcements"review “Announcements” chat messages at the beginning of
EVERYevery shift. Teams is accessible online through your Microsoft 365 account
. This does(not
workvia
theSafari
browser).
- Name tags are to be worn
Wear name tags during all shifts.
- Everyone is expected to keep their
Keep work areas tidy and free of clutter.
Restroom breaks can be taken as needed.
Answer the phone courteously and professionally
. "Moody: “Moody College Equipment Checkout, this is
([your name
)" or "Equipment]” or “Equipment Checkout, this is
([your name
)" are the preferred greetings]”.
Keep
all talk toconversations at a moderate level.
Listening to music is allowed at low volume levels only.
Please avoidAvoid music
containingwith offensive/inappropriate lyrics.
Generally, food and drinks are not allowed.
Snacking is permitted within reason.
We will allow coveredCovered drinks (water bottles, containers with lids)
. Keep drinks away from workstations. It gets in the way of the checkout process, and it can spill ontoare allowed but keep them away from workstations to avoid spills on equipment.