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Does a “Run-time error 53” message appear every time you open a Microsoft Word or Powerpoint document?

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Users who have Adobe Acrobat 2020 images.pngImage Added will experience this issue due to an incompatible add-in Acrobat attempts to add into Work and Powerpoint.

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The work around to getting rid of these messages is to delete the add-ins:

  • For PowerPoint: SaveAsAdobePDF.ppam

  • For Word: linkCreation.dotm

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Full solution: Purchase Adobe Acrobat Pro Subscription Adobe_Reader_XI_icon.pngImage Added through your IT department.

Scenario 1

Opening the Library Folder

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Click on the Finder app Finder.png

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Click on the Go menu, hold down the Option key Option Key.png and choose Library.

Library.png

Deleting the Problem Files v.1

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After opening the Library folder, navigate through the following folders:

  • 📁 Group Containers

  • 📁 UB48T346G9.Office
    ⚠️ (The name may vary, but should end in ".Office")

  • 📁 User Content

  • 📁 Startup

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Deleting the PowerPoint File

  • Within the 📁 Startup folder, open the 📁 Powerpoint folder

  • Delete the file called “SaveAsAdobePDF.ppam”

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Deleting the Word File

  • Within the 📁 Startup folder, open the 📁 Word folder

  • Delete the file called “linkCreation.dotm”

Note

Restart Microsoft Word and PowerPoint.

Library2.png

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Scenario 2

Opening the Computer Folder

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Click on the Finder app Finder.png

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Click on the Go menu and choose Computer.

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Deleting the Problem Files

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After opening the Computer folder, navigate through the following folders:

  • 💻 Macintosh HD

  • 📁 Library

  • 📁 Application Support

  • 📁 Microsoft

  • 📁 Office365

  • 📁 User Content

  • 📁 Startup

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Deleting the PowerPoint File

  • Within the 📁 Startup folder, open the 📁 Powerpoint folder

  • Delete the file called “SaveAsAdobePDF.ppam”

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Deleting the Word File

  • Within the 📁 Startup folder, open the 📁 Word folder

  • Delete the file called “linkCreation.dotm”

Note

Restart Microsoft Word and PowerPoint.

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Deleting the Add-in in PowerPoint

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  • While having PowerPoint open, click Tools, click Powerpoint Add-ins, Check the SaveAsAdobePDF add-in, click the minus button to remove it, and click OK.

Note

Restart Microsoft PowerPoint.

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Tip

ComputerFolder.png You’re done! 🎉