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More information can be found on the graduate school website: https://policies.utexas.edu/policies/graduate-school
The formal grievance process is outlined in the Handbook of Operating Procedures, Under VII. Responsibilities & Procedures, find Letter E. Student Grievances:
https://policiessecure4.compliancebridge.com/utexas.edu/policies/graduate-schoolpublic/getdoc.php?file=9-1240