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Directing your support request to rctf-support@utexas.edu is preferred to contacting someone associated with BRCF whom you know directly. Our support email is monitored by all BRCF support personnel, while any person you contact directly may not be readily available, or may not be familiar with the subject of your support request. |
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Regular maintenance is performed on all BRCF PODs monthly, generally on a Tuesday or Thursday late in the month. The standard window is 8 am - 6 pm, but is often shorter than than and can occasionally be extended if issues are encountered. Email notifications are sent out a week prior to each maintenance and the day of.
Access to POD servers is unavailable during maintenance, and any running jobs will be terminated. This is because regular maintenance includes applying OS updates and may also include configuring, upgrading or replacing various hardware components, both of which require restarting POD servers.
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Our small but mighty team consists of staff from the Center for Biomedical Research Support (CBRS), home of the BRCF core facility, as well as systems administrators from the College of Natural Sciences Office of Information Technology (CNS-OIT). Note that none of us is assigned 100% to BRCF.
Anna Battenhouse |
Marci Coleman | |
Eric Rostetter | Carlos Villarreal Systems Administrator CNS-OIT | Maorong Zou Senior Systems Administrator CNS-OIT |
