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- Close all browser windows and restart your computer.
- Fragmented RAM (computer memory) can sometimes cause problems.
- Make sure the browser software being used is the latest version.
- Version checks are usually found in the browser's "Help" → "About" dialog, accessible from the options menu in the upper right of a browser's taskbar.
- Try different browsers (e.g. Firefox instead of Chrome, Microsoft Edge, or Safari).
- If it is a security issue, a different browser may indicate that there are security risks accessing the website, but give the option to accept the risk and go ahead.
- Try accessing the site from an "Incognito" or "Private" browser window (usually found in an options menu in the upper right of a browser's taskbar.
- This can bypass browser cache or cookie issues that can interfere with connections.
- Clear the browser's Cookie cache
If problems persist, please email our rctf-support@utexas.edu support email, including a description of what error or issue you are experiencing.
EDU pod connection issue
An issue on the EDU pod may arise when students use the edupod.cns.utexas.edu virtual host to access RStudio server. The edupod.cns.utexas.edu virtual host acts as a front end load balancer for the request, and forwards it to one of the back-end compute servers. If this occurs, try accessing individual servers specifically:
- https://educcomp01.ccbb.utexas.edu
- https://educcomp02.ccbb.utexas.edu
- https://educcomp04.ccbb.utexas.edu
If accessing a specific server works when using the virtual host does not, please let us know by emailing our rctf-support@utexas.edu support email.
Zombie processes
A "zombie" RStudio process may be preventing you from successfully logging in to an RStudio session. If your POD has more than one compute server, try logging in to one of the others. If that works, the issue is related to something on the compute server you can't login to.
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