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Send an email to assignment@its.utexas.edu with the following information:
Subject: Please update caller-ID info for 512-XXX-XXXX
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Cc: Email addresses of new employee, requestor, unit office manager or all
Contact: Name and contact info of requestor, email, telephone, office number
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In most cases where a new employee is replacing a previous employee, you need to specify Option 1. Other options are listed at the source support site for VoIP and UTVM.
Step 2: Request update of Caller ID.
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From: Calhoun, Scott
Sent: Wednesday, January 21, 2015 3:21 PM
To: ITS Assignment
Cc: Castillo-Flores, Janie C; Castillo, Estephany
Subject: Please update caller-ID info for 471-8021
Phone: 512-471-8021
Caller ID: Estephany Castillo
UT-EID: ec26579
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https://wikis.utexas.edu/display/utvm/Service+Requests