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Phone: 512-XXX-XXXX
Subscriber: New employee's full name
UT-EID: New employee's UT-EID
Previous subscriber: Previous employee's name who was assigned that voicemail box
Cc: Email addresses of new employee, requestor, unit office manager or all
Contact: Name and contact info of requestor, email, telephone, office number
Please reset voicemail with (Option 1 or 2).
For voicemail reassignments, there are basically two options. Option 1 is a complete reassignment of the voicemail box for that phone number from one person to another. Option 1 removed removes all previous greetings, messages and voicemails and completely resets the voicemail for a new user.
Option 1 is typically necessary when a new employee is replacing a previous employee and that person needs personal voicemail.
Option 2 is a simple PIN reset which retains the greetings and existing messages and voicemails.
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This option would likely be used for front-desk and main voicemail for a unit.
The official support site for UTVM describes these options as well. https://wikis.utexas.edu/display/utvm/Service+Requests