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Go to: https://servicedesk.moody.utexas.edu/Workspaces#/logon
- Enter your UT EID and UT EID password.
- Select IT Incident (issues with a computer, classroom AV or other technology) or IT Request (someone needs something from IT that they don't already have).
. - Client: Do NOT change this field if you ARE the Client. If you are NOT the Client, Select "Clear Selection" from drop down. Type Clients' first or last name and then select correct client from drop down.
- Reported by: Do NOT change this field if you are the person Reporting the incident/request. If not, then enter appropriate information.
- Incident Details: Location - type building first and then room number.
- Incident Details: Summary - add a brief summary of issue/request. Details - add as many details about issue/request as possible.
- Category: Select appropriate category from drop down menu.
- Category: "Assign to Me On Creation" should ONLY be selected if you are able to solve the incident/request yourself.
- Impact: Select "One System" or "Multiple Systems" from drop down.
- Impact: Resolve on Creation - Select if incident/request has already been resolved and you are submitting the incident/request after the fact.
- Urgency: Select "High" (1 day), "Medium" (2 day), or "Low" (1 week) request time.
- Source: Default for this field is "Self Service". Select "Clear Selection" from drop down and then select Alert, Email, In person, Phone or Technician Initiated if incident/request is other than default.
- Asset Details, Current Assignment Details & Information: These fields should NOT be filled in and should remain at default settings.
- Press "Save" at bottom right corner of form.
. - Incident vs. Request
- Incident/Request Details
- Enter Client information (last name first)
- Reported by (leave as is since you are the reporter)
- Status (leave as is)
- Save ticket
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