Description and Mission
The Moody College of Communication Technology Services Desk provides technology infrastructure, maintenance, first responder support and escalated IT solutions for departments and units within the College.
Technology Services supports students, faculty and staff of the Moody College of Communication. Support is provided for, but is not limited to, the major departments of the Moody College which include the Dean’s Office, Stan Richards School of Advertising , Communication Sciences and Disordersand Public Relations, Speech Language and Hearing Sciences, Communication Studies, Journalism and Media, KUT Radio, Radio-Television-Film and Texas Student Media. Various academic and research units within the College are also supported.
Supported Buildings
Technology Services supports IT in the buildings that the College occupies. These buildings include:
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HSM the William Randolph Hearst Building
Hours of Operation, Location and Contact Info:
The Technology Services Desks are located in CMA 3.104 and BMC 5.104
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Technology Services tracks IT tickets through WebHelpDesk ServiceDesk. Patrons can submit trouble tickets directly to WebHelpDeskServiceDesk, by calling the Service Desk phone at 471-1199, emailing comm-help@austin.utexas.edu, or by walk-in to our CMA and BMC offices.
Support is not available during university holidays and building maintenance closures. Evening support may be reduced during intersessions.
Services Provided
Technology Services provides the following services:
- Desktop computer support to Moody College of Communication Students, Faculty, and Staff for Moody College of Communication owned computers
- Computer imaging and deployment
- Moody College Classroom AV support
- Moody College computer lab support
- Wired Ethernet connectivity
- Computer relocation
- Purchasing recommendation and consultation
- Network shares for classes, staff, faculty and approved special projects.
- Monitoring for software licensing and information security compliance
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Knowledgebase articles, policies, and procedures can be found here at https://wikis.utexas.edu/display/comm/Technology+Knowledgebase
Patron Responsibilities
Technology Services patrons agree to adhere to the university's Acceptable Use Policy and will manage data in responsible manner. In addition, patrons of College of Communication technology resources will abide by university encryption policies for laptop devices.
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