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  • Select Requests on the upper right part of your screen next to your profile photo

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  • Select Created by me

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  • From the drop down menu, select Any Status to show all requests sent via customer service portal

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  • Click on the ticket number under the Reference column to open ticket
  • From the ticket, you can view the Status and Activity of your ticket.
  • Scroll down to Add a Comment

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  • Begin typing in the comment box to open up additional options such as attaching a file or entering URLs
  • Questions or comments can also include links, attachments, and tables.
  • Click on the link icon to add a URL, the photo icon to upload a file, or the plus icon for additional options.

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  • Click SAVE to submit your inquiry to Business Services.
  • Check your email!  You will receive a notification that your request has been received and will be followed up by a Business Services agent soon.

Need more assistance?

Contact Business Services at EMSS-Help@austin.utexas.edu

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