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How to submit a Contract Request:

  1. Login to the EMSS EM Customer Service Portal using the direct link above.
    Remember to login using your EID email address YOUREID@eid.utexas.edu. 
    For more information on logging in go to EMSS EM Jira Service Management
  2. EMSS EM Department: Select department from drop down menu.
  3. Vendor Name: Enter the name of the vendor entering into a contract with UT.
  4. Vendor Contact: Enter first and last name of the vendor contact you are working with.
  5. Vendor Email: Enter the email address for the vendor contact.
  6. Vendor phone number: Enter direct phone number for the vendor contact.
  7. Vendor Address: Enter a full address for the vendor.
  8. Does this vendor have an EID?: Select Yes, No, or Not sure
  9. Contract start date: Select start date from pop-up calendar.
  10. Contract end date: Select end date from pop-up calendar.
  11. Contract type: Select contract type from drop down menu.
  12. Amount of contract: Enter total contract amount. "$" sign not required.
  13. Is this a new contract or a renewal?: Select from drop down menu.
  14. Does this contract involve UT Logos or Trademarks?: Select from drop down menu.
  15. Does this contract involve UT Data?: Select from drop down menu.
  16. What need or benefit does this contract provide to the University? Provide 3 to 5 sentences why contract is needed and how it benefits UT-Austin's mission.
  17. Comments/Additional information: Provide any contract-related information not requested above.
  18. Attachment: Upload any documentation helpful for contract processing.
  19. Note: If not logged in, there will be an option to input your email at the bottom of the request.
  20. Click Send to submit request.

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Note:  The EID email address used to access the EMSS EM Customer Service Portal will automatically send email notifications to the standard "austin.utexas.edu" email address.

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  • Create a new email to EMSS-Help@austin.utexas.edu
  • Include the ticket number if you remember it.
  • If you don't remember it, provide as much information about your original request so we can connect your requests.

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This option is only available if you have an established and created customer portal account. Need an account? Email EMSS-Help@austin.utexas.edu.
Remember to login using your EID email address YOUREID@eid.utexas.edu
For more information on logging in go to EMSS EM Jira Service Management

  • Select Requests on the upper right part of your screen next to your profile photo

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