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Q. How do I get a EM Service Desk account?
A. Please contact EMSSEM-Help@austinSupport@austin.utexas.edu and we will get you set up as a customer.
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A. If you are sure you have a customer account, logon with your EID email address. This should direct you to Single Sign On. If you do not have an account, please email EMSSEM-Help@austinSupport@austin.utexas.edu and we'll get you set up!
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A. If you submitted the ticket and cannot see it, check the settings in the portal to ensure your ticket was not closed. If you do that and still do not see the ticket, email EMSSEM-Help@austinSupport@austin.utexas.edu with information about your missing ticket and we'll see what we can find out!
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A. Check your Junk Mail folder and be sure to save EMSSEM-Help@austinSupport@austin.utexas.eduin your address book so it is not marked as "Junk mail".
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A. Please contact Business Services at EMSSEM-Help@austinSupport@austin.utexas.edu or use the Suggestion/Comment Submission Portal Form.