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A. If you submitted the ticket and cannot see it, check the settings in the portal to ensure your ticket was not closed. If you do that and still do not see the ticket, email EM-Support@austin.utexas.edu with information about your missing ticket and we'll see what we can find out! If you submitted on behalf of someone else, you may be not be listed on the ticket. Reach out to us and we'll see if we can get your account added to the ticket.
Communicating with
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Finance and Administration
Q. My email bounced back and/or I did not receive a confirmation ticket email after submitting my request.
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Q. I submitted a request and received a confirmation that it was received. What if I have a question about my request or want to attach more documentation to it?
A. You can reach out to Business Services Finance and Administration in two ways using the instructions here.
Q. What if I want to ask a general question or leave a comment?
A. Please contact Business Services Finance and Administration at EM-Support@austin.utexas.edu or use the Suggestion/Comment Submission Portal Form.