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titleQ. How do I get a EM Service Desk account?

A. Please contact EM-Support@austin.utexas.edu and we will get you set up as a customer.

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titleQ. What is my EID email address?

A. As a customer, you login to the Customer Service Portal using your EID email address.  For example, if John Doe's EID is JDoe123, John's customer portal login will be JDoe123@eid.utexas.edu

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titleQ. I clicked "View this Request" in the email and was asked to set up an account. What do I do next?

A. If you are sure you have a customer account, logon with your EID email address. This should direct you to Single Sign On.  If you do not have an account, please email EM-Support@austin.utexas.edu and we'll get you set up!

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