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- Enhanced physical and data security, redundant power and cooling systems.
- Redundant data center class high-speed networking to ensure availability of critical research and administrative systems. Support for 1GB and 10GB Ethernet. Fiber connectivity option for an additional one-time cost.
- Professional, 24/7/365 technical support and management
- Server build room enables customers to install, configure, and test systems before moving into controlled operational space.
Technical support
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support
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For any issue requiring immediate attention (less than 4 hours), such as the reboot of a server or other troubleshooting activity, call 512-471-0007. The operators are on duty 24/7 to support you and will respond within 20 minutes. Customers must provide a contact method when they contact the UDC.
Tier 1 - Typically simple tasks that can be performed in a short timeframe and might otherwise require on-site visits by system administrators.
Availability: 24/7/365
Services include:
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Tier 2 - Tasks that require more advanced involvement such as installation or handling of hardware and components. Invasive tasks require advance notification to other cabinet occupants and must be supported by UDC staff.
Availability: 7 a.m. to 7 p.m. M-F
After Hours: 7 a.m. to 10 a.m. First Saturday of the month
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- Hardware failure component replacements (NICs, hard drives, power supplies, etc.)
- Installation of new hardware components (memory, hard drives) involving advance scheduling of downtime
- OOBM/DRAC/ILOM configuration
- Installation / De-installation of equipment in the raised floor and server build room
- Relocation of equipment between data halls and/or server build room
- Vendor support activities – As requested/required
- Changes to Authorized Staff Lists
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