Note that there are frequently several ways reach a specific action.
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- Add a Collaborator in OS Ticket
- OS Ticket response to "how to signup for Quest..."
- Client Wiki Page for students and instructors
- Payments
- University student "Paid with a PO"
- High school payment info
- All other payment issues - assign ticket to Jess Saville
Skills needed Needed to solve Solve Quest problemsProblems
- Masq as an Instructor or Student
- Identify the course ID of a class
- Identify a learning module of an assignment
- Identify the course unique
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- How to identify a UT EID from an email address
- Instances = Student Assignment
- Changing between Quest versions
- How to use CUA to detangle a problem (software under development in newest Quest release)
- Troubleshooting a problem with Quest logs
Common student problemsStudent Problems
- Student lost password / can't login
- Error message logging into Quest (EID / UIN issue)
- Student sees a spinning wheel - Clear browser cache
- Add a student to class (roster synch/students in uniques)
- Change student name or email
- Student Wiki Pages
Many heroic steps we take, instructors can actually do for themselves. Sometimes they don't know the functionality exists (in which case, make use of the teachable moment in order for them to be empowered for next time and point them towards the appropriate public facing help page, and/or walk through the situation for their specific problem describing what to look for at each step) or they may be well aware they can but just require VIP treatment (offered only to college professors where it's worth our time).
- How to add a high school instructor - newest release
- Authorize a TA/contributing editor
- Function is missing - moving an instructor from one quest code base to another
- Instructor Wiki Pages
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- How to add time (1.5x, 2x) for student ADA/SSD accommodation
- Extending student quest access beyond enrolled semester
- Instructor Wiki Pages
Instructors - Exams
- Adding the groups function to a class
- How to access an exam dashboard
- Pre generate an exam
- Reset time for student (as an OnRamps instructor)
- Instructor Wiki Pages
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