Page Comparison

...

You need to place a caller on HOLD: Politely inform the caller that you are about to put them on hold. Please Press the "Hold" button" and set the receiver on the desk.

...

You need to TRANSFER a call (Speak with the staff member first, then transfer call): 

1. 1. 1. 1. Inform the caller who you are transferring them to and why (use the first name, last name and title of the person).
         2. Press the "Trnsfr" button + the 5-digit extension. This will allow you to talk with the staff member to explain the situation. 
         3. If After you are able, be sure to let the staff member done talking with the staff member, press the "Trnsfr" button. 
         4. Hang up!

You need to TRANSFER a call (Send Jabber message to staff member and automatically transfer): 

1. 1. 1. 1. Send the staff member a Jabber message to let them know the situation and who you are transferring to their phone. You can do this two ways. 1) Chat on Jabber 2) Conference them before transferring them.  
         2. If they reply, inform the caller who you are able to chat with the staff member, then you can press transferring them to and why (use the first name, last name and title of the person).
         3. IF they do not reply, inform the caller that they are not at their desk, but that you can transfer them to leave a voicemail.
         4. To Transfer:
            1. Press the button below the word "Trnsfr" on the display
            , and then press
            1. .
            2. Press the button "Blind". 
            3. Enter the 5-digit extension. 
            4. Hang up!
            If you cannot chat with them, press the "Trnsfr" button + the 5-digit extension. This will allow you to talk with the staff member to explain the situation. After you are done talking with the staff member, press the "Trnsfr" button. Hang up!

You need to answer a 2nd call coming in:

1. 1. 1. 1. If you have a call coming in while you are on the phone, try to wrap up the call that you are on.
         2. If you need more time with your current caller, allow the other call to go to voicemail.
         3. Return the phone call of the person who you missed (and/or listen to their voicemail).

You need to call a UT line - Dial the 5-digit extension.

...