Adding, Reassigning and Canceling UTVM

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Please Note:

IMPORTANT CAVEAT:  This service does not work with Microsoft Teams Phone Service, which has its own built-in voice mail system.  If you sign up for that service your line is automatically removed from UT Voice Mail.

Also, the following information is for standard UTVM service.  For information regarding ordering and using UTVM Greeting-Only Accounts, please see Greeting-Only Accounts.

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Determining if UTVM Service Already Exists for a Phone Number

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Send an email to utvoicemail@austin.utexas.edu requesting cancellation of voice mail, and provide the phone number(s).  

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Trouble

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Reports

Send an email to utvoicemail@austin.utexas.edu describing in as much detail as possible the nature of the trouble you're experiencing.  A ServiceNow ticket will be automatically created.

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