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Saturday, March 31st, 2018 - The Migration is Happening! 

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titleMigration: What's Happening

As you are aware, the University is requiring the McCombs School of Business to adopt the centrally-managed instances of Office365 and Active Directory. We have reached the critical point in the process where it is now time to migrate our email services. The McCombs Office365 & Email migration is scheduled for Saturday, March 31st, 2018.

As the time nears, we want you to be aware of what’s happening and what you can expect. This page will provide updates on the status of the migration project and reference information to help along the way. While our goal is to minimize disruption, these changes will require active participation from McCombs faculty, staff and other users of these services.

Important Dates


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titleImportant Dates
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titlePrepare
falsePre-Migration Steps
  • March 30th, 2018 - Complete Pre-migration steps (if required) before 5:00 PM
  • March 30th, 2018 - Bookmark this wiki page no later than 5:00 PM
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titleMigration
falseMigration Window
  • March 31st, 2018 - Email & Office365 Migration
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titleAfter
falsePost Migration Steps and Support
  • March 31st - April 2nd, 2018 - Complete all Post-migration steps
  • April 2nd - ?, 2018 - Computer Services & ITS will be on-site to offer full support

I need help!


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titleHow To Guide
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falseHow to Get Tech Support

If you need technical support at anytime during the migration, please contact Computer Services Tech Support.

If you have questions or concerns about the project, please contact Chad Springer - Project Manager, MSB Computer Services

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titleHow To
falseHow TofalseLog In to Check Email - Post Migration
  • OWA
  • Desktop

  • Mobile Devices

falseSet Up My Email Client - Post Migration
  • Outlook 2016 (Windows)
  • Outlook 2016 (Mac)
  • Apple Mail

  • Mobile Device: Apple iOS or Android

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titleMore
falseMore Info on Office365

Microsoft Office365 Training Center

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titleMigration: Frequently Asked Questions
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titleThings You Need to Know
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titleWhen is the migration happening?
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March 31st, 2018

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titleIs my email changing?
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No, you will continue to use your current firstname.lastname@mccombs.utexas.edu to send and receive email.

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titleWill I log into my email the same as I do now?
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No. After the migration, you will log into your email with firstname.lastname@mccombs.utexas.edu and your EID password.

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titleWill I continue to log into my computer the same way?
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Yes. You will continue to log into your computer using your EID and EID password.

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titleWhat is being migrated?

We will migrate ALL of the contents of your mailbox, including but not limited to:

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  • Mail
  • Calendar
  • Contacts
  • Groups
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titleWhat's not being migrated?

Unfortunately, we can not migrate anything that is saved to your local profile, including but not limited to:

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  • Inbox Rules
  • Email Signatures
  • Forwarding Settings
  • Out of Office Reply Settings
  • Views
  • Additional Mailboxes
  • Categories
  • Personal Folders
  • Archived Mail
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titleDo I need to do anything about this?

 

 

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titleYes/ No/ Maybe
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iconfalse
Info
iconfalse

Yes:

  • You make heavy use of any of the above items
  • You use few of the above items and they are important to you
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No:

  • You have heard of such things, but other than that they aren't important.
  • You live in a world where chaos is king and you're okay with that.
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Maybe:

  • You use a few rules and an email signature, only.
  • You can easily recreate these after the migration without any issue.
Note

I answered "Yes" or "Maybe", so what do I need to do?

  • Not to fear, we are here to help. We will provide step-by-step instructions on how to take care of all of these issues (coming soon!).

 

 

 

 

 

 

 

 

 

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titleLet's get prepared!
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Computer Services will be sending frequent updates and communications all during this process.

Warning

Please review all updates when you see them, and if you have any questions or concerns please bring them up with us as early as possible.

 

 

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titleGeneral FAQ's
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titleWill I be able to access my email during the migration?
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No, you will be unable to access your @mccombs.utexas.edu account during the migration.

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titleCan I use my current Outlook client after the migration?
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Yes, you will continue to use your current Outlook client after the migration (or other desktop client - i.e. Apple Mail, etc...)

 

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titleWill I have to update my Outlook client?
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  • Yes, you will need to delete your old profile and create a new one after the migration, to access your @mccombs.utexas.edu account.
  • You will not need to download any updates or new software.
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titleDo I have to be migrated?
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Yes.

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titleWill my email change?
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No. You will continue to use your @mccombs.utexas.edu email address to send and receive email.

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titleWill I have to reconfigure anything ?
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Yes. ALL desktop, laptop, and mobile device email clients must be reconfigured with a new profile, after the migration to reconnect with your mailbox.

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titleHow will I know when the migration is complete?
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  • We will provide a maintenance window with as accurate a time as we can, for the migration to be complete.
  • We will provide migration updates on this Wiki page, the day of the scheduled migration.
Note

Bookmark this Wiki page and check back often

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titleWhat's the most reliable way to access my email immediately after the migration window?
Info

Immediately after the migration window, the most reliable way to access your email will be Online Web Access (OWA). Please bookmark that site before 3/31.

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titleDoes this migration affect everyone?
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  • This migration affects everyone with an @mccombs.utexas.edu address: Faculty, Staff, PhD Students, Full-time MBA Students.
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titleWill my contacts be migrated?
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Yes.

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titleWill all of my email migrate?
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Yes.

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titleWill my calendar migrate?
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Yes.

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titleWill shared mailboxes still function the same way as they do now?
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Yes, all permissions will be migrated.

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titleWill my distribution list be migrated?
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Yes.

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titleWill I lose any of my information during the migration?
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Anything that is attached to your local profile will not be migrated:

  • Inbox Rules
  • Email Signatures
  • Forwarding Settings
  • Out of Office Reply Settings
  • Views
  • Additional Mailboxes
  • Categories
  • Personal Folders
  • Archived Mail
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titleDon't see your question here
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titleMigration: What to Expect
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titlePrior to migration
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titleComplete Pre-Migration Steps (if required)
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titlePlease follow these steps before March 30th, 5:00pm
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titlePlease review often

Please review this Wiki page (updates will be frequent)

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titleMake note of
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  • Make note of any special email permissions or additional mailboxes you rely on.

  • If you have shared your mailbox with someone or access a secondary mailbox as a key part of your job, it would be helpful to have that information so we can fix any issues post-migration.
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titlePrint Out Your Outlook Calendar
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iconfalse

If you rely heavily on the use your Outlook Calendar, please print it out prior to the migration.

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titleIf you make heavy use of any of the following:
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iconfalse

  • Inbox Rules

  • Email Signatures
  • Forwarding Settings
  • Out of Office Reply Settings
  • Views
  • Additional Mailboxes
  • Categories
  • Personal Folders
  • Archived Mail
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titleBookmark These Pages
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iconfalse
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titleFor those who want to be extra sure that they have everything
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titleDuring the Migration
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titleYour mailbox will be briefly unavailable while it is in transit
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Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible.

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titleNew incoming email will be held in a queue while your mailbox is moved and will be delivered to your mailbox once its migration complete
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iconfalse

The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox.

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titleAfter the Migration
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titleLog into the Outlook Web App (OWA) to confirm migration
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Tip
titleBookmark OWA

Bookmark this URL if you use OWA frequently.

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titleRe-configure your desktop email client

The following guides will walk you through configuring your desktop client to connect to an Office 365 mailbox:

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  • Outlook 2016 - Window OS
  • Outlook 2016 - Mac OSX
  • Apple Mail - Mac OSX
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titleRe-configure Your Mobile Devices

The following guides will walk you through configuring your mobile device to connect to an Office 365 mailbox:

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iconfalse
  • iPhone/iPad
  • Android
Warning
titleMobile Device Settings

*The guides above work for most mobile phones and devices but set up varies according to make, model and operating system. If you are having any issues re-configuring your device, please contact Tech Support for assistance.

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titleSupport
Check back for updates on our plans for day after support