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| title | Migration: What's Happening |
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| Your McCombs email mailbox migration is scheduled: Saturday, March 31st, 2018. Our goal is to minimize disruption, however the migration will require active participation from all of you. This page will provide updates and reference information to help along the way. | | Panel |
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| title | Migration: What to Expect |
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| title | What to expect with Migration |
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| title | Your mailbox will be briefly unavailable while it is in transit |
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| | Info |
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| Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible. |
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| title | New incoming email will be held in a queue while your mailbox is moved and will be delivered to your mailbox once its migration complete |
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| | Info |
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| The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox. |
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| title | Log into the Outlook Web App (OWA) to confirm migration |
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| The following guide will walk you through how to access Outlook Web Access (OWA) | Tip |
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| Bookmark this URL if you use OWA frequently. |
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| title | Re-configure your desktop email client |
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| The following guides will walk you through configuring your desktop client to connect to an Office 365 mailbox: |
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| title | Re-configure Your Mobile Devices |
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| The following guides will walk you through configuring your mobile device to connect to an Office 365 mailbox: | Warning |
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| title | Mobile Device Settings |
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| *The guides above work for most mobile phones and devices but set up varies according to make, model and operating system. If you are having any issues re-configuring your device, please contact Tech Support for assistance. |
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| title | Post Migration Support |
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| | Check back for updates on our plans for day after support |
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| title | Migration: Frequently Asked Questions |
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| title | Things You Need to Know |
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| title | When is the migration happening? |
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| title | Is my email changing? |
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| title | Will I log into my email the same as I do now? |
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| | Info |
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| - No.
- When you log into Outlook Web Access (OWA) post migration to verify your account was migrated successfully, you will use your EID and EID password (see "How-To" here).
- When you set up your new Outlook profile post migration, you will log into your email with firstname.lastname@mccombs.utexas.edu and your EID password. (see "How-To" for more information)
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| title | Will I continue to log into my computer the same way? |
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| | Info |
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| Yes. You will continue to log into your computer using your EID and EID password. |
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| title | What is being migrated? |
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| We will migrate ALL of the contents of your mailbox, including but not limited to: | Info |
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| - Mail
- Calendar
- Contacts
- Groups
- Permissions
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| title | What's not being migrated? |
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| Unfortunately, we can not migrate anything that is saved locally to your profile, including but not limited to: | Info |
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| - Inbox Rules
- Email Signatures
- Forwarding Settings
- Out of Office Reply Settings
- Views
- Additional Mailboxes
- Categories
- Personal Folders
- Archived Mail
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| title | Do I need to do anything about this? |
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| | Info |
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| | Info |
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| Yes: - You make heavy use of any of the above items
- You use few of the above items and they are important to you
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| No: - You have heard of such things, but other than that they aren't important.
- You live in a world where chaos is king and you're okay with that.
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| Maybe: - You use a few rules and an email signature, only.
- You can easily recreate these after the migration without any issue.
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I answered "Yes" or "Maybe", so what do I need to do? - Not to fear, we are here to help. We will provide step-by-step instructions on how to take care of all of these issues (coming soon!).
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| | Warning |
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Computer Services will be sending frequent updates and communications all during this process. Please review all updates when you see them, and if you have any questions or concerns please bring them up with us as early as possible. |
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| title | Will I be able to access my email during the migration? |
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| | Info |
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| No, you will be unable to access your @mccombs.utexas.edu account during the migration. |
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| title | Can I use my current Outlook client after the migration? |
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| | Info |
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| Yes, you will continue to use your current Outlook client after the migration (or other desktop client - i.e. Apple Mail, etc...) |
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| title | Will I have to update my Outlook client? |
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| | Info |
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| - Yes, you will need to create a new one after the migration, to access your @mccombs.utexas.edu account.
- You will not need to download any updates or new software.
- See "How-To" for more information.
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| title | Do I have to be migrated? |
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| title | Will my email change? |
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| | Info |
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| No. You will continue to use your @mccombs.utexas.edu email address to send and receive email. |
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| title | Will I have to reconfigure anything ? |
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| | Info |
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| Yes. ALL desktop, laptop, and mobile device email clients must be reconfigured with a new profile, after the migration to reconnect with your mailbox. |
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| title | How will I know when the migration is complete? |
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| | Info |
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| - We will provide a maintenance window with as accurate a time as we can, for the migration to be complete.
- We will provide migration updates on this Wiki page, the day of the scheduled migration.
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Bookmark this Wiki page and check back often |
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| title | What's the most reliable way to access my email immediately after the migration window? |
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| | Info |
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Immediately after the migration window, the most reliable way to access your email will be Online Web Access (OWA). Please bookmark that site before 3/31. For more info on how to access OWA after the migration go here |
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| title | Does this migration affect everyone? |
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| | Info |
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| This migration affects everyone with an @mccombs.utexas.edu address: Faculty, Staff, PhD Students, Full-time MBA Students. |
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| title | Will my contacts be migrated? |
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| title | Will all of my email migrate? |
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| title | Will my calendar migrate? |
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| title | Will shared mailboxes still function the same way as they do now? |
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| | Info |
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| Yes, all permissions will be migrated. |
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| title | Will my distribution lists be migrated? |
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| title | Will I lose any of my information during the migration? |
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| | Info |
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| Anything that is attached to your local profile will not be migrated: - Inbox Rules
- Email Signatures
- Forwarding Settings
- Out of Office Reply Settings
- Views
- Additional Mailboxes
- Categories
- Personal Folders
- Archived Mail
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| title | Don't see your question here |
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