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SATURDAY, MARCH 31st, 2018 - The Migration is Happening!

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McCOMBS OFFICE365 & EMAIL

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MIGRATION

STEPS

 

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UPDATES & INFO

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titleMIGRATION: DATES and INFORMATION
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Warning

Deadline for ALL Pre-Migration Steps:

  • 5:00PM - Friday, March 31st. 2018
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In order to minimize disruption, the migration will require active participation from ALL of you.

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Computer Services will be sending frequent updates and communications all during this process. Please review them when you see them. If you have any questions or concerns please bring them up with us as early as possible.

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titleMIGRATION WINDOW: March 31st, 2018
 

: SATURDAY, MARCH 31st, 2018 (7:00AM -

12

1:00PM)

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Check into this Wiki page for updates on the migration process and notification that the migration is complete. We will keep you up to speed on the Migration process.

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Once the Migration is complete (click on links):

  • Log into  OWA to access your email immediately after the migration is complete
  • Reconfigure Outlook Client profile
    • Re-configure Mobile Devices
  • iPhone/ iPad
    • Android
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    titlePOST MIGRATION: March 31st - TBD Expand
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    PRE-MIGRATION

    PRE-MIGRATION STEPS

    WHAT'S NEXT/ FAQ

    STATUS UPDATES

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    SUPPORT
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    See FAQ on this page 
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    If you need technical support at anytime during the migration, please contact Computer Services Tech Support.

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    Computer Services & ITS will be on-site to offer full support beginning on Monday April 2nd at 8:00AM - April 5th at ?

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    titleFor Additional Office365 Support

    Microsoft Office365 Training Center

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    titleWatch this space for more updates on where we will be located and how to get support.

     

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    titleQuestion or Concerns

     

     

     

     

     

     

     

     

     

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    DEADLINE: 3/30/18 at 5:00PM

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    If you have any questions or concerns please bring them up with us as early as possible. Please contact Chad Springer - Project Manager, MSB Computer Services

    STAY INFORMED

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    titleMigration: What to Expect
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    titleWhat to expect with Migration
    Expand
    titleYour mailbox will be briefly unavailable while it is in transit
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    titleNew incoming email will be held in a queue while your mailbox is moved and will be delivered to your mailbox once its migration complete
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    The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox.

    Expand
    titleAfter the Migration
    Expand
    titleLog into the Outlook Web App (OWA) to confirm migration

    The following guide will walk you through how to access Outlook Web Access (OWA)

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    Tip
    titleBookmark OWA

    Bookmark this URL if you use OWA frequently.

    Expand
    titleRe-configure your desktop email client

    The following guides will walk you through configuring your desktop client to connect to an Office 365 mailbox:

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    titleRe-configure Your Mobile Devices

    The following guides will walk you through configuring your mobile device to connect to an Office 365 mailbox:

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    Warning
    titleMobile Device Settings

    *The guides above work for most mobile phones and devices but set up varies according to make, model and operating system. If you are having any issues re-configuring your device, please contact Tech Support for assistance.

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    titlePost Migration Support
    Check back for updates on our plans for day after support
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    Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible.

    VERIFY STATUS OF MIGRATION

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    MIGRATION and POST-MIGRATION

    CONFIGURE COMPUTER

    CONFIGURE MOBILE DEVICES

    SUPPORT

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    titleWhen is the migration happening?
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    March 31st, 2018

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    titleIs my email changing?
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    No, you will continue to use your current firstname.lastname@mccombs.utexas.edu to send and receive email after the migration.

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    titleWill I log into my email the same as I do now?
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    • No.
      • When you log into Outlook Web Access (OWA) post migration to verify your account was migrated successfully, you will use your EID and EID password (see "How-To" here).
      • When you set up your new Outlook profile post migration, you will log into your email with firstname.lastname@mccombs.utexas.edu and your EID password. (see "How-To" for more information)
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    titleWill I continue to log into my computer the same way?
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    Yes. You will continue to log into your computer using your EID and EID password.

    Expand
    titleWhat is being migrated?

    We will migrate ALL of the contents of your mailbox, including but not limited to:

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    • Mail
    • Calendar
    • Contacts
    • Groups
    • Permissions
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    titleWhat's not being migrated?

    Unfortunately, we can not migrate anything that is saved locally to your profile, including but not limited to:

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    • Inbox Rules
    • Email Signatures
    • Forwarding Settings
    • Out of Office Reply Settings
    • Views
    • Additional Mailboxes
    • Categories
    • Personal Folders
    • Archived Mail
    Expand
    titleDo I need to do anything about this?
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    titleYes/ No/ Maybe
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    Yes:

    • You make heavy use of any of the above items
    • You use few of the above items and they are important to you
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    No:

    • You have heard of such things, but other than that they aren't important.
    • You live in a world where chaos is king and you're okay with that.
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    Maybe:

    • You use a few rules and an email signature, only.
    • You can easily recreate these after the migration without any issue.
    Note

    I answered "Yes" or "Maybe", so what do I need to do?

    • Not to fear, we are here to help. We will provide step-by-step instructions on how to take care of all of these issues (coming soon!).
    Expand
    titleLet's get prepared!
    WarningComputer Services will be sending frequent updates and communications all during this process.

    Please review all updates when you see them, and if you have any questions or concerns please bring them up with us as early as possible.

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    titleGeneral FAQ's
    Anchor#FAQ#FAQ
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    titleWill I be able to access my email during the migration?
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    No, you will be unable to access your @mccombs.utexas.edu account during the migration.

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    titleCan I use my current Outlook client after the migration?
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     Yes, you will continue to use your current Outlook client after the migration (or other desktop client - i.e. Apple Mail, etc...)

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    titleWill I have to update my Outlook client?
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    • Yes, you will need to create a new one after the migration, to access your @mccombs.utexas.edu account.
    • You will not need to download any updates or new software.
    • See "How-To" for more information.
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    titleDo I have to be migrated?
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    Yes.

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    titleWill my email change?
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    No. You will continue to use your @mccombs.utexas.edu email address to send and receive email.

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    titleWill I have to reconfigure anything ?
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    Yes. ALL desktop, laptop, and mobile device email clients must be reconfigured with a new profile, after the migration to reconnect with your mailbox.

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    titleHow will I know when the migration is complete?
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    • We will provide a maintenance window with as accurate a time as we can, for the migration to be complete.
    • We will provide migration updates on this Wiki page, the day of the scheduled migration.
    Note

    Bookmark this Wiki page and check back often

    Expand
    titleWhat's the most reliable way to access my email immediately after the migration window?
    Info

    Immediately after the migration window, the most reliable way to access your email will be Online Web Access (OWA). Please bookmark that site before 3/31. For more info on how to access OWA after the migration go here

    Expand
    titleDoes this migration affect everyone?
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    This migration affects everyone with an @mccombs.utexas.edu address: Faculty, Staff, PhD Students, Full-time MBA Students.

    Expand
    titleWill my contacts be migrated?
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    Yes.

    Expand
    titleWill all of my email migrate?
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    Yes.

    Expand
    titleWill my calendar migrate?
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    Yes.

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    titleWill shared mailboxes still function the same way as they do now?
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    Yes, all permissions will be migrated.

    Expand
    titleWill my distribution lists be migrated?
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    Yes.

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    titleWill I lose any of my information during the migration?
    Info
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    Anything that is attached to your local profile will not be migrated:

    • Inbox Rules
    • Email Signatures
    • Forwarding Settings
    • Out of Office Reply Settings
    • Views
    • Additional Mailboxes
    • Categories
    • Personal Folders
    • Archived Mail
    Expand
    titleDon't see your question here
    Info
    iconfalse

     

     

     

     

     

     

     

     

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    STEP BY STEP INSTRUCTIONS

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    STEP BY STEP INSTRUCTIONS

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    TECHNICAL SUPPORT

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    SPECIAL

    COMPUTER SERVICES STAFF

    ALREADY CONFIGURED

    MBA STUDENTS

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    titleCommunication
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    Friday E-News Letter

    • March 23rd, 2018
    • March 30th, 2018
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    Look for updates and information from Student Ambassadors

    • Slack
    • GroupMe
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    MBA Coffee Sessions

    • March 20th, 2018: 9 - 10AM (Carpenter Center)
    • March 27th, 2018: 9 - 10AM (Rowling Hall)
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    titleOffice365 External Links

    SUPPORT STEPS & DOCUMENTATION

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    April 2nd, 2018 - RRH 2.238

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    If you need technical support at anytime during the migration, please contact Computer Services Tech Support.

     

    STAY INFORMED

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    Microsoft Office365 Training Center

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    STAY INFORMED

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