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McCOMBS OFFICE365 & EMAIL MIGRATION: SATURDAY, MARCH 31st (7:00AM - 1:00PM)

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CONFIGURE COMPUTER

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titleBefore You Start
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titleDo NOT Add an Account to an Existing Profile
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  • It is CRITICAL that you create a NEW Profile.

  • Do NOT add an account to an existing Profile - This will not work for the Migration.
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titleDo NOT Delete Your Old Profile
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We adamantly RECOMMEND that you do NOT delete your old Profile.

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titleBe Connected to Campus Network
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We recommend this process to be followed while connected to the campus network (wired, wireless, or VPN).

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titleBe Patient
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Please note: It may take a few minutes for the client to retrieve your mail from the servers after your account has been set up through the Email Client.

 

 

 

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titleConfigure: Windows 7/10
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titleCreate New Profile - Outlook
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  • Exit Outlook completely
  • Click Windows Start button and type in "Control Panel" in the Search Bar (at the 'magnifying glass icon'). 
  • Click on Control Panel in the Start Menu search results to open it.
  • In the top right corner of the Control Panel window, you will see a search bar ('magnifying glass icon'). Type in "Mail" and when your search results display in the window, click on on Mail (32-bit).
    • A small 'Mail Setup' window will open. Click on Show Profiles>Add (You should see at least one profile in the list if you already have email setup in Outlook - for most of you the default profile is named 'Outlook').
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  • A new dialogue box will open. If you are logging into the computer with your EID and EID Password, your information should auto populate. If it does not:
    • At 'Your Name' type in: "EID" as the new Profile name
    • Type in firstname.lastname@mccombs.utexas.edu in the provided blank and nothing else.
    • At 'Password' enter your EID password.
    • At 'Retype Password' enter your EID password again and then click Next
  • This process could take a few minutes while it's searching for you email settings.
  • A new dialogue box may open. Your firstname.lastname@mccombs.utexas.edu will populate the top box. Re-enter your EID Password immediately below it.
  • Select the 'Remember my credentials' check box and the click OK
  • Another dialogue box may open, asking to "Allow this website to configure @mccombs.utexas.edu server settings". Click Allow.
  • You should see three green check marks if it successfully configured the account.
    • Under "When starting Microsoft Outlook, use this profile", select "Prompt for a profile to be used". Click OK.
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     Open Outlook and it will begin the process to setup the new mailbox. This may take a few minutes.If this process goes over 10 minutes, close the small Outlook launch window (top right X). Reopen Outlook again.
    Outlook should fully open and start syncing your mailbox with the Exchange server. This will take some time and can take up to a couple of hours for large, complex mailboxes. 
  • Outlook will need to remain open to continue this sync process. If near the end of the day, keep Outlook open and don't log off, sleep or shut down, just lock your workstation (Windows key + L). If you do close Outlook, it will resume syncing on next launch.
    • If you aren't seeing all of your e-mail, click here and follow the steps to adjust how much email is cached to the computer (instead of Outlook needing network access and to be told to retrieve older email). By default, Cached Exchange Mode is turned on and set to 12 months. If it is not, put a check mark next to it and change the slider to ALL. 
  • Congratulations! You have configured your new mail account. Please let it fully sync (status at the bottom of Outlook) and make sure it all looks good. Check calendar and contacts as well. Follow the steps provided on the Wiki for rules and additional mailboxes.
  • If "All folders are up to date" displays at the bottom of Outlook and you are missing email or other items, please contact Tech Support or 232-6616 for further assistance.

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    titleConfigure: Mac OSX
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    titleCreate New Profile - Outlook for Mac
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    1. Exit Outlook completely.
    2. From Finder, open the Applications folder.
    3. Ctrl+click or right-click Microsoft Outlook, and then click Show Package Contents.
    4. Open Contents > SharedSupport, and then double-click Outlook Profile Manager.
    5. Click the Create a new profile '+' button, and then type a name for the new profile (EID).
    6. Click the profile that you want, click Set the default profile Action pop-up menu, and then click Set as Default. Restart Outlook for this change to take effect.
    7. Outlook will now appear empty until you add your Account so to do that, click Tools > Accounts...> + > Exchange...
    8. Type firstname.lastname@mccombs.utexas.edu into both the E-mail address and User name fields and enter your EID Password
    9. Click Always Allow to any messages that pop up regarding the server wanting to configure your account.
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    titleCreate New Profile - Apple Mail
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    https://ut.service-now.com/utss/KAhome.do?number=KB0011643

     

     

    WINDOWS 7/10

    MAC OSX

    PROFILE ALREADY SET UP

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    STEP BY STEP INSTRUCTIONS

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    STEP BY STEP INSTRUCTIONS

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    STEP BY STEP INSTRUCTIONS

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    FAQ


    SUPPORT


    HOME

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    ANSWERS TO YOUR QUESTIONS

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    TECHNICAL SUPPORT

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    RETURN TO HOME PAGE

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