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Known Issues
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Student Emergency Services
Student Emergency Services provides assistance, intervention, and referrals to support students navigating challenging or unexpected issues that impact their well-being and academic success.
Personal Emergency Situations
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Update Your Zoom Client App
Zoom releases frequent updates to its client app that you will need to install in order to have full functionality and meeting security.
- For many users this process will be as simple as clicking on the update prompt on the Zoom app and following the instructions.
The Zoom website has an information page on updating the app that should answer most questions about the process:
Problems Installing Zoom Updates
- If you run into problems installing Zoom updates on a McCombs laptop, it is possible that you are not signed into the computer with administrator credentials. If you see this message after attempting to update, please ensure that you are logged into the computer with an administrator's account.
- If you do not know what your administrator account credentials are, please start a Tech Support ticket and request information about how to log into your computer as an administrator so that you can install software. Here is the link to start a McCombs Tech Support ticket: https://www.mccombs.utexas.edu/tech
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Recommended Hardware
If you need audio or video hardware, here are some recommendations depending on your needs. If you cannot find these items in stock, try to find something similar that is available.
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I Want my Students to Record Video Presentations and Upload them to Canvas
- If you would like your students to record and submit video presentations, have them start and record a Zoom meeting without any other participants. They can record to cloud if they are sending a link. However, the cloud video option could take a long time to process the file before it is available for sharing. For a faster turnaround the students might want to record to local computer and upload the file to the Canvas Assignment. Note: If a video file is too large for Canvas to accept, students can upload it to UTbox and share it from there.
- Here is a Zoom tutorial for getting started with video recording: https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording
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Using Virtual Backgrounds in Zoom Meetings
The virtual background feature allows you to display an image or video as your background during a Zoom Meeting. Please visit this Zoom article on virtual backgrounds for more information:
There are McCombs and UT-related images that may be used as virtual backgrounds available at Zoom Backgrounds on the Communications wiki
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- Email VC-Trouble@mccombs.utexas.edu
- Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)
For all other UT faculty, please contact your respective college or school