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Known Issues
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Student Emergency Services
Student Emergency Services provides assistance, intervention, and referrals to support students navigating challenging or unexpected issues that impact their well-being and academic success.
Personal Emergency Situations
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I Want my Students to Record Video Presentations and Upload them to Canvas
- If you would like your students to record and submit video presentations, have them start and record a Zoom meeting without any other participants. They can record to cloud if they are sending a link. However, the cloud video option could take a long time to process the file before it is available for sharing. For a faster turnaround the students might want to record to local computer and upload the file to the Canvas Assignment. Note: If a video file is too large for Canvas to accept, students can upload it to UTbox and share it from there.
- Here is a Zoom tutorial for getting started with video recording: https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording
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- To allow students to view and download Zoom recordings please visit Giving Permission to Students to View and Download Zoom Recordings
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Making Cloud Recordings Publicly Viewable
Follow these steps to make all cloud recording links publicly accessible
- Login to your UTexas Zoom account with your web browser at utexas.zoom.us. In the Settings tab under Recording, scroll down and ensure that ‘Allow cloud recording sharing’ is selected
- Scroll down again and deselect (if it is selected) ‘Require users to authenticate…’
These settings will allow anyone who obtains the link for any recordings made from the host account viewable. This is not recommended for all circumstances but can allow for access to remote students or UT affiliates.
Any questions or concerns can be submitted to vc-trouble@mccombs.utexas.edu for further clarification.
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Admitting Guests and Guest Speakers Without a UT Zoom License
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Closed Captioning and Live Transcription
Here is a link to Zoom's instructions for enabling and using closed captioning and live transcription
To enable Closed Captioning or Live Transcription for a Meeting
- Click the CC/Live Transcript button on the toolbar of your meeting window and select your desired option. Note: If you do not see the CC/Live Transcript button on your toolbar, Click on the ellipsis (...) to access the functions
- If you do not see the CC/Live Transcript button on your toolbar or in the ellipsis (...) tab please ensure that the function has been enabled in your Zoom web portal settings.
- Log into your UT Zoom account at https://utexas.zoom.us
- Click on the "Settings" tab in the left column of your Zoom account and scroll down to the "In Meeting/Advanced" section
- Toggle the button on next to "Closed Captioning" and save
Closed Captioning
Closed caption allows the host, another meeting attendee assigned by the host, or an integrated third-party closed captioning service (Zoom Help Center link) to add closed captioning in a meeting. In a webinar, closed captioning can be typed by the host, co-host, a panelist assigned by the host, or an integrated third-party closed captioning service. Closed captioning can also be viewed while in Zoom Rooms.
Live Transcription
If you are unable to provide captioning, Zoom also provides AI-powered live transcription for all paid accounts. This can be enabled by the host, and any participants can view the captioning as needed. Live transcription only supports English and it is recommended that you speak clearly for best results.
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Proctorio and Exams
What is Proctorio?
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Using Virtual Backgrounds in Zoom Meetings
The virtual background feature allows you to display an image or video as your background during a Zoom Meeting. Please visit this Zoom article on virtual backgrounds for more information:
There are McCombs and UT-related images that may be used as virtual backgrounds available at Zoom Backgrounds on the Communications wiki
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- Email VC-Trouble@mccombs.utexas.edu
- Call 512-232-6679 (GSB/CBA) and 512-232-4646 (RRH)
For all other UT faculty, please contact your respective college or school