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This workflow is currently in use by a set number of departments under the college. We are working to roll it out to the entire college over the next few months. |
Quick Link Reference
| Link | Role to fill out link | Note | Link |
|---|---|---|---|
| Help Request form | User/Purchaser/Manager | This will create a ticket to start a conversation with IT, but any of the links below will kickstart a ticket if there isn't already one. | |
| PO Submitted Survey | Purchaser | After the computer is purchased before it shows up | |
| Deployment Request Survey | End User | Either the purchaser sends user the link before computer is order to assist with quoting or IT sends it after the computer is ordered to aid in setting up computer. If the end user needs assistance filling out the survey they can cal 512-232-1077. | |
| Pickup request | Inventory/Tagger/Person who has the computer | After the computer is tagged. If it is a used computer, then anyone with the computer can fill out the survey. | |
| New Employee Survey | Manager/HR/Assistant | We ask the person who knows the most detail about the position (hardware/software needs, access needs, etc) fill out the survey. | |
| Exit Employee Survey | Manager/HR/Assistant (not the exiting employee) |
Full Workflow
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