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This workflow is currently in use by a set number of departments under the college. We are working to roll it out to the entire college over the next few months. |
Quick Link Reference
Link | Role to fill out link | Note | Link |
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Help Request form | User/Purchaser/Manager | This will create a ticket to start a conversation with IT, but any of the links below will kickstart a ticket if there isn't already one. | |
PO Submitted Survey | Purchaser | After the computer is purchased before it shows up. |
Deployment Request |
End User | Either the purchaser sends the user the link before the computer is |
ordered to assist with quoting or IT sends it after the computer is ordered to aid in setting up the computer. If the end-user needs assistance filling out the survey they can |
call 512-232-1077. | |
Pickup |
Request | Inventory/Tagger/Person who has the computer | After the computer is tagged. If it is a used computer, then anyone with the computer can fill out the survey. | |
New Employee |
Manager/HR/Assistant | We ask the person who knows the most detail about the position (hardware/software needs, access needs, etc) to fill out the survey. Please review this: Computer Setup and Services. | https://utexas.qualtrics.com/jfe/form/SV_7ZE6IwRCJkgRzsV | |
Exit Employee |
Manager/HR/Assistant (not the exiting employee) | We ask the person who knows the most detail about the position (hardware/software needs, access needs, etc) to fill out the survey. To eliminate the need to involve the ISO/UT Legal, please review this to see all that is involved: Employee Off Boarding Process. |
Full Workflow
View file | ||||
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