DRAFT 7/20/20
Good content is:
Audience-focused
Know your audience and what they are trying to accomplish.
Organize content so they can find what they need.
Offer an appropriate reading level and tone.
Accessible
Add “alternative text” to images.
Use descriptive hyperlink titles (avoid "click here").
Ensure that all of your audiences can share a similar experience while accessing your content.
Useful
Keep content current by establishing a workflow (process, tools and team).
Ask before you add (does the content exist elsewhere, who will maintain it or delete it when it is no longer relevant?).
Don’t overlook simple, but critical information: emergency numbers, contact info, important deadlines, donate URL.
Concise/Scannable/
...
Active
Put important information and tasks first.
Short, concise paragraphs and brief bulleted lists work best (avoid walls of text and welcome messages that no one reads).
Write meaningful headlines that are not dependent on supportive text.
Use words that people understand (avoid acronyms, jargon, hype).
Default to vivid verbs and simple sentences.