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- Attempt to turn off the alarm system by typing in your numeric alarm code. If after a few tries you are unsuccessful at turning off the alarm system, proceed with calling UTPD.
- Call UTPD at (512) 471-4441. If you call using one of the office desk phones in the building, then you only need to dial 1-4441. After you dial, you are presented with a menu of options to choose to route your call. The option to report false alarms is the “non-emergency” line which is option #9.
- When you call UTPD, tell them that you want to report a false alarm in Room 1234 in the Sanchez building. Change 1234 to be whatever the room number is of the area which you accidentally triggered the alarm. If you are in the Bellmont building then state that instead of Sanchez.
- The UTPD operator will then ask you for your name and "Personal Identification Code". When you give your name, make sure it is your full legal name as it appears in the UT Directory. The "Personal Identification Code" is the secret code word that you received at the same time that you received your numeric alarm code for the room. The "Personal Identification Code" is how UTPD verifies you are who you say you are by looking it up in a list of people who have been assigned alarm codes for the room.
- Once the UTPD operator verifies your "Personal Identification Code", they will ask you if you were able to "reset the alarm". "Reset the alarm" means if you were able to turn off the alarm. If you were unable to turn off the alarm, tell this to the operator and they will inform the responding police officer that you need assistance turning off the alarm.
Sounds the Alarm System Makes
Turning ON the Alarm - This is an audio clip of a room alarm system being turned on. At the beginning of the clip you can hear the alarm keypad user's numeric alarm code being typed in to turn on the alarm. You then hear the keypad slowly beep for 20 seconds. The last 10 seconds before the system becomes fully armed, the keypad beeps rapidly. The system then makes a steady 1 second tone. This steady 1 second tone signifies the system has become fully armed.
Turning OFF the Alarm - This is an audio clip of an alarm system being turned off. At the beginning you hear the room's door being opened which triggers the alarm system. You then hear a steady tone signifying the period for which you can turn off the alarm before UTPD is notified of an intrusion. You then hear the keypad user type in their numeric alarm code to turn off the alarm. After typing in the numeric alarm code, the tone goes silent signifying the system has been deactivated. IF YOU DO NOT DISARM THE SYSTEM IN TIME, the steady tone will change to a beeping sound which will beep at a constant rate. The beeping sound signifies UTPD has been notified of an intrusion into the area. Even if you turn off the alarm at this point YOU MUST call UTPD to report the false alarm.
Error Beeps - If you type an incorrect alarm code into the keypad or a motion sensor is tripped in the area while you are trying to arm it, the keypad will beep 3 times to signify an error. If this happens, repeat what you were trying to do. This sound clip is what the 3 beeps sound like.
How to Get an Alarm Code for the Room
Alarm codes are assigned to individuals and cannot be shared. This is because each alarm code and "Personal Identification Code" are uniquely assigned to each person and UTPD is given a listing of each person who has access to alarm systems along with their assigned "Personal Identification Code". Contact the Information Technology Office Helpdesk at help@edbhelp@education.utexas.edu or https://help.edb.utexas.edu and request an alarm code.
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Contact the Information Technology Office by sending a help request to the helpdesk system at help@edbhelp@education.utexas.edu. When you send an email to the helpdesk system, a help request ticket will automatically be generated for you. The first available technical support technician will assist you in retrieving your numeric alarm code and Personal Identification Code. Alternatively, you may create a help request ticket by logging into the helpdesk system's web interface at http://help.edb.utexas.edu.
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