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The alarm works like most home alarm systems; when you first enter an alarm protected area you will hear a long steady tone. The steady tone will last about 10 seconds which is the time you have to type in your code into the alarm keypad to disable the alarm. The alarm keypads are usually located near the area's entry points. If you take too long to disarm the alarm system, the tone will change to a beeping sound and the system will automatically notify UTPD. If this happens, continue to type in your code to turn off the alarm but then call UTPD to let them know of the false alarm. The phone number for UTPD is (512) 471-4441 and the number is printed on a label attached to the keypad. When you call UTPD they will ask you to give them your "Personal Identification Code" as proof of your identity. If you do not call UTPD, they will send a police officer to the room to investigate.

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1. Attempt to turn off the alarm system by typing in your numeric alarm code. If after a few tries you are unsuccessful at turning off the alarm system, proceed with calling UTPD.
2. Call UTPD at 471at (512) 471-4441. If you call using one of the office desk phones in the building, then you only need to dial 1-4441. After you dial, you are presented with a menu of options to choose to route your call. The option to report false alarms is the “non-emergency” line which is option #9.
3. When you call UTPD, tell them that you want to report a false alarm in Room 1234 in the Sanchez building. Change 1234 to be whatever the room number is of the area which you accidentally triggered the alarm. If you are in the Bellmont building then state that instead of Sanchez.
4. The UTPD operator will then ask you for your name and "Personal Identification Code". When you give your name, make sure it is your full legal name as it appears in the UT Directory. The "Personal Identification Code" is the secret code word that you received at the same time that you received your numeric alarm code for the room. The "Personal Identification Code" is how UTPD verifies you are who you say you are by looking it up in a list of people who have been assigned alarm codes for the room.
5. Once the UTPD operator verifies your "Personal Identification Code", they will ask you if you were able to "reset the alarm". "Reset the alarm" means if you were able to turn off the alarm. If you were unable to turn off the alarm, tell this to the operator and they will inform the responding police officer that you need assistance turning off the alarm.

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