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What to Do if You Accidentally Trigger the Alarm

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If you take too long to turn off the alarm system, the keypad will start making a siren noice noise and the keypad will turn red. This indicates that the University Police Department (UTPD) has been notified of an intrusion into the area and they will immediately send a police officer to investigate. Usually the police officer will arrive at the room within 10 minutes. If you accidentally trigger the alarm system YOU MUST IMMEDIATELY notify UTPD of this. Failure to report the false alarm is technically a criminal offense. Once you notify UTPD of the false alarm, they will contact the police officer who is currently enroute to the room so that they will know they do not need to investigate the incident. Here is an overview of what you need to do in the event of a false alarm:

1. Attempt to turn off the alarm system by typing in doing the following:
   1. Enter your numeric alarm code and then
   pressing the CANCEL button when it appears on the screen as an
   1. press the CMD button
   2. The keypad screen will then present two options - CANCEL and VERIFY. Choose the CANCEL option. The CANCEL button option will be the leftmost button on the top row. The CANCEL option will go away automatically so you need to press the button quickly when it is available. If after a few tries you are unsuccessful at turning off the alarm system, proceed with calling UTPD.
2. Call UTPD at (512) 471-4441. If you call using one of the office desk phones in the building, then you only need to dial 1-4441. After you dial, you are presented with a menu of options to choose to route your call. The option to report false alarms is the “non-emergency” line which is option #9.
3. When you call UTPD, tell them that you want to report a false alarm in Room 1234 in the Sanchez building. Change 1234 to be whatever the room number is of the area which you accidentally triggered the alarm. If you are in the Bellmont building then state that instead of Sanchez.
4. The UTPD operator will then ask you for your name and possibly ask for other identifying information. When you give your name, make sure it is your full legal name as it appears in the UT Directory.
5. Once the UTPD operator verifies your identity, they may ask you if you were able to "reset the alarm". "Reset the alarm" means if you were able to turn off the alarm. If you were unable to turn off the alarm, tell this to the operator and they will inform the responding police officer that you need assistance turning off the alarm.

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