Troubleshooting
If the end users user is experiencing issues, first ask :
- Ask if they are on or off campus.
- if
- OFF campus
, - : connect to VPN. The user should now be able to follow the notifications to continue the JAMF installation/LANRev uninstallation.
If - ON campus
, - : the user should only need to APPROVE
any - on-screen prompts. Any abnormalities with the install need to go to Desktop Engineering for troubleshooting.
Slack call Ben or Francisco fro emergencies. - Escalate to Benjamin Catchings or Francisco Perez via Slack if urgent.
- Escalate to Benjamin Catchings or Francisco Perez via Slack if urgent.
Installation
The installation process will take 30-45 minutes to complete but the user can continue working while the installation process is underway.
The final step requires a restart.
Please remind the user to save any new data they may be working on before selection selecting the OK button.
Users on 10.12 will receive a "silent install" and will only be prompted for a restart when the process is complete.
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