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Questions for Customers who request shared resources
- Type of mailbox: room, equipment, or shared mailbox
- Display Name: visible name in the Global Address list (the name can be changed at anytime)
- Email Address for mailbox: anything not already created and vanity email domains are available (email address can't be altered after creation)
- Mailbox Manager EID(s): user(s) that can manage the account permissions via TRAC. Add your EID, then return after creation and add dl.LAITS.O365.Admins@austin.utexas.edu
- EIDs needing Full Access: it will allow a desired user the ability to login and assume control of the account (see KB0014480 on how to access)
- EIDs needing Send As: this allows the user to send a message which will appear as the resource account (see KB0014483 on how to send as)
- EIDs needing Send on Behalf (Delegate): this allows the user to send a message which will state ‘User X sent on behalf of User Y’ (see KBXXXXXX on how to send on behalf)
Process for Creating a Shared Room Calendar, Equipment Calendar, Shared Mailbox
- Create/Delete Room
- Enter requested email address for New Room
- Use Pull Down to select personalized/vanity email domain. For example: @austin.utexas.edu, @utexas.edu, @blantonmuseum.org, @nursing.utexas.edu
- Enter Room Name
- Resource Manager: add yourself then return after creation and add dl.LAITS.O365.Admins@austin.utexas.edu
- Create Room: this process will take 15-30 minutes. You will get this message, "The resource has been successfully queued for creation".