Page Comparison

To close the office for a meeting/event/emergency, edit the following Contact Flows:

0 - LAITS Main Queue Flow

1. From the menu on the left, select Interact
2. Drag "Play prompt" from the menu on the left into the queue as shown aboveScroll right to find the "Check queue status" object shown above.
3. Drag the all 3 link arrows from the Check queue status object to the Play prompt, as indicated.

4. Click the blue "Play prompt" text at the top of the newly-created prompt to edit the text-to-speech message as appropriate. Be sure to include our email address.

5. When the change has been made, click save and then publish in the top right.Once we're open again
6. Test the away message by calling 512-471-5000.
7. When the call center reopens, reconnect the arrows to the top Play prompt, save Check queue status object
8. Save and publish. Test.

LAITS Basic Chat

• Move the connector link from the top Play prompt to the one below, as indicated.

• Click the red square to edit the text-to-speech message as appropriate. Be sure to include our email address.

• When the change has been made, click save and then publish in the top right.
• Once we're open again, reconnect the arrows to the top Play prompt, save and publish.