😃 Helpful Information - INTERNAL USE ONLY

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Current Web description - DS Services

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Our desktop support team provides end user hardware and software support. Support options include:

'Walk up' Desktop Operation Centers (DOCs):
- PAR 106 - 8:00 am – 5:00 pm
- RLP 4.224 - 8:00 am – 5:00 pm
- NUR 2.104P - 9:00 am – 1:00 pm
Chat based remote support
Phone based remote support -512-471-5000
Email based remote support - LAITS-Help@utexas.edu
ServiceNow ticketing support

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Campus Computer Store
- Apple products are sent to the Campus Computer Store for repair since the store is recognized by Apple as a certified service provider. CCS is open normal hours at this time (Monday through Friday).
Dell Support
- Dell machines can be repaired on-campus or at a users home by a Dell service technician.
- Dell Pro Support chat is usually the best contact method since there is often a wait for their phone support.
  - Dell Warranty Support: 1-866-901-8629

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Relocate 3 or more people at a time (a fee may be charged)
If many people need to move and can be staggered, they can request over a few days/weeks

Internal staff Notes

*use reasonable effort

Are Dept admin or LAITS responsible to update computer locations in DEFINE?

Employee Access

Upon request, remove access to LAITS-managed systems
Wipe and prepare computers for reassignment*
- Equipment will be returned to the department until it is assigned to a new person
Coordinate EML entitlement extensions via ITS. Retirees will have access to mail 30 days after their last day at UT. LAITS can coordinate an extension through ITS, if needed. ITS request form is here

LAITS staff do not:

Disable EIDs (we will contact ISO to do so if necessary)
Proactively track departing employees (departments must notify us)
Permanently grant or extend access to mailboxes for retirees/terminated employees
Set out of office reply for departed employees - Contact ISO
Recover UTBox files from personal UTBox accounts - contact ISO

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