(Draft)
| Table of Contents |
|---|
...
- LAITS will assist customers in need of computer data back up before repair* (assuming customer has not refused UT backup)
- If available, provide a temporary loaner with standard software (within reason)
- Note that some departments have their own loaner pool
UT Backup and Recovery
Users should bring their computers to LAITS to be evaluated for repair. If a hardware repair is required, LAITS typically relies on third-party to complete the repair. Exceptions may be made for simple repairs that do not require special tools and will reduce a customer's down-time.
...
Apple products are sent to the Campus Computer Store for repair since the store is recognized by Apple as a certified service provider. CCS is open normal hours at this time (Monday through Friday).
- Dell Support
- Dell machines can be repaired on-campus or at a users home by a Dell service technician.
- Devices are occasionally replaced, rather than repaired during warranty service. Be careful to back up files!
- Dell Pro Support chat is usually the best contact method since there is often a wait for their phone support.
- Dell Warranty Support: 1-866-901-8629
...