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LAITS staff assist units with the management of building wired and wireless networks. Our team supports departments with moves/adds/changes, troubleshooting, managing cabling and hardware work orders, and network lifecycle and budgeting. We assist units with provisioning and troubleshooting phones, updating caller ID, provisioning and resetting voicemail.
other services??
- LAITS is generally the first responder to network outages for customers that we support.
- A Network Outage response is expected for routers and switches, or for wide-scale WAP outages.
- LAITS Staff do not respond to individual WAP outages: those should be escalated to ITS-Networking by a ServiceNow Incident
Device Management
- Switch Management
- Routers
- Wireless
- VLANS / Subnets
- DHCP / Static IP configuration
- VPN Access
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