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LAITS staff assist units with the management of building wired and wireless networks. Our team supports departments with moves/adds/changes, troubleshooting, managing cabling and hardware work orders, and network lifecycle and budgeting. We assist units with provisioning and troubleshooting phones, updating caller ID, provisioning and resetting voicemail.

other services??

Other services?

Servers - We manage Windows and Linux customer servers, including regular OS and application patching, system and service monitoring, account and access control, and system security and hardening.

Network outages response - LAITS is generally the first responder to network outages for customers that we support.

• A Network Outage response is expected for routers and switches, or for wide-scale WAP outages.
• LAITS Staff do not respond to individual WAP outages: those should be escalated to ITS-Networking by a ServiceNow Incident

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• Allow active, unused ports in public areas

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Network Hardware

Our staff can assist with planning and budgeting to replace network hardware.

• Identify network hardware eligible for replacement
• Send budget estimates upon request

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• Pay for hardware
• Support hardware past the vendor's end-of-life; this is enforced by ITS-Networking and Telecommunication

Infrastructure

Adding New Cables or Switch Ports refers to the process of putting a network port where one does not currently exist.

Meeting ITS standards and costs related to pulling cables, are the responsibility of the requesting unit.

• Staff will Coordinate work orders for new cables on behalf of customers (Fee involved)
  
  • Log Work Order (WO) numbers in the ServiceNow Ticket
  • Implement temporary workarounds if a cable is needed immediately
    
    • install temporary network hubs
    • create temporary 'daisy chains'
    • create temporary cables runs in non-ideal locations (over/under doors, etc.)

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• Pull cables - this must be done by ITS or contractors
• Provide free cables or equipment
  • if a workaround is used, LAITS supplies the temporary equipment/cables

Staff Onboarding Service

1. Key and BACS Access Requests

2. Deploy a new phone or line

3. Update Caller ID

4. Reset voicemail PIN

5. Printer set up

6. Request an Ethernet cable

Phone Configuration

We assist units with provisioning and troubleshooting phones, updating caller ID, provisioning and resetting voicemail.

• Reset voicemail PIN

• Clear voicemail boxes

• Answer basic questions and provide minimal training about phones & voicemail

• Maintain an inventory of spare customer phone equipment 

• Provision phones for new faculty or staff

  • Customer inventory will be used, LAITS does not give provide free phones 

• Coordinate with ITS to purchase or configure new phones

   (3-5 day lead time)

  • Caller ID
  • new phone numbers
  • basic phones (1 line)
  • business phones (up to 5 lines)
  • Establish shared or Individual conference bridges
  • fax lines (may take 2-3 weeks)
  • International dialing 

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