(Draft)

Table of Contents

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• Campus Computer Store 

  • Apple products are sent to the Campus Computer Store for repair since the store is recognized by Apple as a certified service provider. CCS is open normal hours at this time (Monday through Friday). 

• Dell Support 
  • Dell machines can be repaired on-campus or at a users home by a Dell service technician.
  • Devices are occasionally replaced, rather than repaired during warranty service. Be careful to back up files!
  • Dell Pro Support chat is usually the best contact method since there is often a wait for their phone support.
    • Dell Warranty Support: 1-866-901-8629

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1. DSS obtains a repair quote from the vendor (typically Campus Computer Store or Dell Pro Support) and shares it with the customer in the support ticket.
2. Department contact sends PO & Tax exemption form to DSS
3. DSS sends PO & Tax exemption to vendor & updates ticket.
4. Vendor completes repair and returns the computer to LAITS.
5. DSS returns the computer to the user. If a loaner was provided, it should be returned in exchange for the repaired device.
6. Close the ticket after the repair is complete and the functioning device is returned to the customer

Repair Decision Tree / Flowchart (internal to LAITS?)

(Internal??)