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Customers should contact Desktop Support for LAITS-owned computers
Under warranty
- Apple: we drop off on behalf of customers at Campus Computer Store
- Dell: Coordinate directly with Dell (Dell will dispatch or ship to LAITS or faculty offices)
Out of warranty
- Reasonable effort (free), refer to other services (not free)
- We will recommend replacement parts, if possible
Non-Dell or non-Apple hardware
- Apply reasonable effort
- LAITS will assist customers in need of computer data back up before repair* (assuming customer has not refused UT backup)
- If available, provide a temporary loaner with standard software (within reason)
- Note that some departments have their own loaner pool
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Apple products are sent to the Campus Computer Store for repair since the store is recognized by Apple as a certified service provider. CCS is open normal hours at this time (Monday through Friday).
- Dell Support
- Dell machines can be repaired on-campus or at a users home by a Dell service technician.
- Devices are occasionally replaced, rather than repaired during warranty service. Be careful to back up files!
- Dell Pro Support chat is usually the best contact method since there is often a wait for their phone support.
- Dell Warranty Support: 1-866-901-8629
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