(Draft)
| Table of Contents |
|---|
...
DS Policies & Procedures
...
- LAITS will assist customers in need of computer data back up before repair* (assuming customer has not refused UT backup)
- If available, provide a temporary loaner with standard software (within reason)
- Note that some departments have their own loaner pool
...
Users should bring their computers to LAITS to be evaluated for repair.
...
Exceptions may be made for simple repairs that do not require special tools and will reduce a customer's down-time.
Staff will verify UTBackup STATUS before
...
They do not provide data backup or migration services.
Our hardware repair partners are:
...
repair
...
.
...
Off-site computers must be returned to campus at customer expense in order for LAITS to coordinate repairs.
...