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• cision LAITS supports a limited number of end-user computer models to ensure compatibility, efficient support, and security. LAITS has this policy for several reasons:
  • Older computers may not be able to run current secure operating systems or software
  • Supporting non-standard computers increases overall support costs which must be passed on to our customers
• The list of supported computer models is updated annually during the Winter Break and when new models are released.
• LAITS does not support computers that were obtained from UT Surplus, without prior approval.
• LAITS will no longer support a particular computer model at the end of the calendar year, 8 years from date of model release. (For example, a computer with a model release date in 2015 would be supported through the end of calendar year 2023). LAITS may modify this as required for specific computer models as needed.
• Upon a computer becoming ‘unsupported’ it is the responsibility of the department or faculty member to replace that computer with a supported model. If ‘unsupported’ computers are not replaced, they are subject to network quarantine.
• LAITS will provide an annual notification to departmental administrative staff listing the current end of support status for computers in use by the department.
• LAITS may grant exceptions to this policy depending on circumstances. Any exception requests should be submitted to: laits-help@utexas.edu. 

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