Versions Compared

Old Version 1

changes.mady.by.user Chad Springer

Saved on

compared with

New Version Current

changes.mady.by.user Chad Springer

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Panel
borderColor#333f48
bgColor#333f48
McCOMBS OFFICE365 & EMAIL MIGRATION: SATURDAY, MARCH 31st (7:00AM - 1:00PM)

CONFIGURE YOUR COMPUTER - NEW EMAIL PROFILE

Panel
borderColor#00a1f1
bgColor#00a1f1
titleColorwhite
borderStylesolid
Center

Image RemovedImage Added

Panel
borderColor#00a9b7
bgColor#00a9b7

HOW TO CONFIGURE COMPUTER

WINDOWS 7/10

MAC OSX

PROFILE ALREADY SET UP

Panel
borderColor
#005f86
titleColor
white
titleBGColor#005f86
Section
Column
width100%
Warning
iconfalse

***We recommend this process to be followed while connected to the campus network - wired, wireless, or VPN.***

Info

Please note that it may take a few minutes for the client to retrieve your mail from the servers after your account has been set up through the Email Client.

Panel
borderColor#333f48
bgColorwhite
titleColorwhite
titleBGColor#333f48
borderStylesolid
titleConfigure: Windows 7/10
  • Click Next and it will begin to search for your account. This may take a few minutes.
    • A small log-in window may appear with your McCombs email address pre-filled as the username. Enter your EID password for the password.Some people may not see the log-in window and instead the account will setup successfully on its own (the setup tries to use the credentials you logged into the computer with).
  • You should see three green check marks if it successfully configured the account. Click Finish to go back to the Mail profile settings.
  • Under "When starting Microsoft Outlook, use this profile", select Always use this profile. Drop down the menu options and select the UT Austin profile you just created.
    • Click OK. Open Outlook and it will begin the process to setup the new mailbox. This may take a few minutes.If this process goes over 10 minutes, close the small Outlook launch window (top right X). Reopen Outlook again.
    Outlook should fully open and start syncing your mailbox with the Exchange server. This will take some time and can take up to a couple of hours for large, complex mailboxes. 
  • Outlook will need to remain open to continue this sync process. If near the end of the day, keep Outlook open and don't log off, sleep or shut down, just lock your workstation (Windows key + L). If you do close Outlook, it will resume syncing on next launch.
    • If you aren't seeing all of your e-mail, click here and follow the steps to adjust how much email is cached to the computer (instead of Outlook needing network access and to be told to retrieve older email). By default, Cached Exchange Mode is turned on and set to 12 months. If it is not, put a check mark next to it and change the slider to ALL. 
  • Congratulations, you have configured your new mail account. Please let it fully sync (status at the bottom of Outlook) and make sure it all looks good. Check calendar and contacts as well. Follow the steps provided on the Wiki for rules and additional mailboxes.
    • Expand
    titleManual Navigation Method
    Info
    iconfalse
  • Exit Outlook
  • Click Windows Start button and type in Control Panel in the Search Bar. 
  • Select Control Panel in the Start Menu search results to open it.
  • In the top right corner of the Control Panel window, you will see a search bar. Type in "Mail" and when your search results display in the window, click on on Mail (32-bit).
  • A small 'Mail Setup' window will open. Click on Show Profiles... (You should see at least one profile in the list if you already have email setup in Outlook). Then click on New
    • A new dialogue box will open. At 'Your Name' enter "UT AUSTIN" as the new Profile NameIf by chance you have a profile with that name already, choose a different name that distinguishes it from the existing profile(s).
  • At 'Email Address' type in you McCombs email address in the provided blank and nothing else. 
    • Type in you McCombs email address (firstname.lastname@mccombs.utexas.edu) If you are still logging into your computer with your McCombs account, please follow the provided steps in previous email communication regarding EID migration or contact the SWAT Desk at techsupport@mccombs.utexas.edu to schedule a time if you need assistance.
  • At 'Password' enter your EID password.
  • At 'Retype Password' enter your EID password again and then click Next
  • This process could take a few minutes while it's searching for you email settings.
  • A new dialogue box may open. Your firstname.lastname@mccombs.utexas.edu will populate the top box. Re-enter your EID Password immediately below it.
  • Select the 'Remember my credentials' check box and the click OK
  • Another dialogue box may open, asking to "Allow this website to configure @mccombs.utexas.edu server settings. Click Allow.
  • You should see three green check marks if it successfully configured the account.
  • Under "When starting Microsoft Outlook, use this profile", select Always user this profile. Drop down the menu options and select the UT Austin profile you just created. Click OK. 
    • Open Outlook and it will begin the process to setup the new mailbox. This may take a few minutes.If this process goes over 10 minutes, close the small Outlook launch window (top right X). Reopen Outlook again.
    Outlook should fully open and start syncing your mailbox with the Exchange server. This will take some time and can take up to a couple of hours for large, complex mailboxes. 
  • Outlook will need to remain open to continue this sync process. If near the end of the day, keep Outlook open and don't log off, sleep or shut down, just lock your workstation (Windows key + L). If you do close Outlook, it will resume syncing on next launch.
    • If you aren't seeing all of your e-mail, click here and follow the steps to adjust how much email is cached to the computer (instead of Outlook needing network access and to be told to retrieve older email). By default, Cached Exchange Mode is turned on and set to 12 months. If it is not, put a check mark next to it and change the slider to ALL. 
  • Congratulations, you have configured your new mail account. Please let it fully sync (status at the bottom of Outlook) and make sure it all looks good. Check calendar and contacts as well. Follow the steps provided on the Wiki for rules and additional mailboxes.
  • If "All folders are up to date" displays at the bottom of Outlook and you are missing email or other items, please verify the cached/offline settings in Step 14. You can contact Tech Support or 512-232-6616 for further assistance.
    • Panel
    borderColor#005f86
    bgColorwhite
    titleColorwhite
    titleBGColor#005f86
    borderStylesolid
    titleConfigure: Mac OSX
    Expand
    titleOutlook 2016 for Mac
    Info
    iconfalse
    1. From Finder, open the Applications folder.
    2. Ctrl+click or right-click Microsoft Outlook, and then click Show Package Contents.
    3. Open Contents > SharedSupport, and then double-click Outlook Profile Manager.
    4. Click the Create a new profile '+' button, and then type a name for the new profile (Firstname Lastname).
    5. Click the profile that you want, click Set the default profile Action pop-up menu, and then click Set as Default. Restart Outlook for this change to take effect.
    6. Outlook will now appear empty until you add your Account so to do that, click Tools > Accounts...> + > Exchange...
    7. Type firstname.lastname@mccombs.utexas.edu into both the E-mail address and User name fields and enter your EID Password
    8. Click Always Allow to any messages that pop up regarding the server wanting to configure your account.
    Expand
    titleApple Mail
    Info
    iconfalse

    https://ut.service-now.com/utss/KAhome.do?number=KB0011643

    Panel
    borderColor#333f48
    bgColor#333f48

    McCOMBS OFFICE365 & EMAIL MIGRATION

    HOME

    FREQUENTLY ASKED QUESTIONS

    SUPPORT

    #005f86
    Panel
    borderColor
    Center
    Center
    Info
    iconfalse
    • There are two ways to get to the Mail settings program to add your new email profile. We have pushed out a shortcut to it. The manual navigation steps are also below in case the shortcut didn't deploy to your computer.
    • Please note that it may take a few minutes for the client to retrieve your mail from the servers after your account has been set up through the Outlook client.
    Expand
    titleOutlook 2016
    Expand
    titleShortcut Method
    Info
    iconfalse
  • Exit Outlook
    • Click Windows Start button (bottom left of screen) and follow steps below for your OS version.
  • For Windows 7, click on All Programs. At the top of this list will be "_Setup_Outlook_Profile". Click it to open the Mail settings program. 
    • For Windows 10, "_Setup_Outlook_Profile" will be at the top of the Programs list in the Start Menu. Click it to open the Mail settings program.
    If you are logging into the computer with your EID, your information should auto populate. If it does not, type in you McCombs email address (firstname.lastname@mccombs.utexas.edu) in the provided blank and nothing else.If you are still logging into your computer with your McCombs account, please follow the provided steps in previous email communication regarding EID migration or contact the SWAT Desk at techsupport@mccombs.utexas.edu to schedule a time if you need assistance.

    STEP BY STEP INSTRUCTIONS

    Center
    Round Rectangle
    titlebgcolor#ffd600
    bgcolor#005f86
    Center

    Image Added

    Panel
    borderColorwhite
    Section
    Column
    width100%
    Center
    Center
    Info
    iconfalse

    STEP BY STEP INSTRUCTIONS

    Center
    Round Rectangle
    titlebgcolor#ff0084
    bgcolor#ff0084
    Center

    Image Added

    Panel
    borderColorwhite
    Section
    Column
    width100%
    Center
    Center
    Info
    iconfalse

    STEP BY STEP INSTRUCTIONS

    Center
    Round Rectangle
    titlebgcolor#410093
    bgcolor#410093
    Center

    Image Added

    FAQ

    SUPPORT

    HOME

    Panel
    borderColorwhite
    Section
    Column
    width100%
    Center
    Center
    Info
    iconfalse
    RETURN

    ANSWERS TO

    HOME PAGE

    YOUR QUESTIONS

    Center
    Round Rectangle
    titlebgcolor#00bf8f#ffd600
    bgcolor#00bf8f#ffd600
    Center

    Image RemovedImage Added

    Panel
    borderColor#005f86white
    Section
    Column
    width100%
    Center
    Center
    Info
    iconfalse
    STAY INFORMED

    TECHNICAL SUPPORT

    Center
    Round Rectangle
    titlebgcolor#ffd600#f8971f
    bgcolor#ffd600#f8971f
    Center

    Image RemovedImage Added

    Panel
    borderColor#333f48white
    Section
    Column
    width100%
    Center
    Center
    Info
    iconfalse
    TECHNICAL SUPPORT

    RETURN TO HOME PAGE

    Center
    Round Rectangle
    titlebgcolor#f8971f#00bf8f
    bgcolor#f8971f#00bf8f
    Image Removed
    Center

    Image Added

    Panel
    borderColor#333f48
    bgColor#333f48