Due to lengthy repair or shipping processes, students who are otherwise complying with the laptop policy may require a loaner workstation for longer than the maximum 24 hours. These students require approval from TRIG to be granted an exception to the 24-hour maximum reservation length. Once approved, there is a weekly cycle of updates and extensions until there is no longer a need or until the process isn't followed.
Step-by-step guide
You must follow the steps below to request approval if you need the loaner workstation (or other electronic equipment) for longer than one day.
- Send a message to TRIG (trig@utexas.edu), and copy the Tech Desk (soatechdesk@utexas.edu)
- Let us know that you're requesting an exception
- Include details regarding your situation
- Once the request is submitted to TRIG
- We will evaluate your situation and make a decision
- If we deny your request, we will respond with our reasoning
- If we approve your request, we will respond with directions to follow in order to maintain the exception
- If approved, the Tech Desk will be responsible for extending your reservation so long as you're complying with the exception process
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