DUO serves as the University's Multi-Factor Authentication (MFA) security product that provides an extra layer of protection when accessing online services.
You may need to use it to access Office365, financial documents, and a number of other sensitive/important services.
Users unable to use DUO for any reason should be routed to the ITS Service Desk (512-475-9400).
Documentation
DUO Two Factor Authentication article KB0017056
Guest EIDs
Guest EIDs cannot use or register for DUO, convert these to Resource accounts.
UTMail Business Account
As of 10/09/2018, two factor authentication is required to use a business class UTMail account. Note that this is managed through Google - DUO is not used for UTMail access.
Instructions:
- Transfer to ITS Service Desk (512-475-9400)
- NOTE: The queue is long (30-60 minute wait), so warn them about the wait and do a COLD transfer to the Service Desk
- Service Desk will switch the account to personal, help them setup 2FA, then switch it back to business account
**LAITS cannot do this work because we don't have the permissions