Note
Any LAITS staff that collects hardware that should be added to the available computers list making it re-assignable can create new deployment requests.

Creating New Deployment Requests

From ServiceNow Search

In the upper-right corner of the ServiceNow homepage, click the magnifying glass icon
Type "LAITS New Device Deployment Reassignment Request" and submit
Scroll down to the "Knowledge & Catalog" section or click "Catalog Items" under the "Knowledge & Catalog" heading in the right navbar
Select "LAITS New Device Deployment Reassignment Request" from the results
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Info
title Add to Favorites
You may also click-and-drag the "LAITS New Device Deployment Reassignment Request" option into your ServiceNow sidebar to favorite it for easier access in the future
Fill out the request form as detailed here
Click "Order Now" to submit the completed form

In the navigator sidebar, find the "Service Catalog" category and click to expand it, if it is not already expanded
Select "Catalog" from the "Service Catalog" options
Select "Tech SupportDesktop and Mobile Computing"
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Select "Service DesksDesktop and Mobile Device Support"
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Select "LAITS New Device Deployment Reassignment Request"
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Info
title Add to Favorites
You may also click-and-drag the "LAITS New Device Deployment Reassignment Request" option into your ServiceNow sidebar to favorite it for easier access in the future.
Fill out the request form as detailed here
Click "Order Now" to submit the completed form

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The "LAITS New Device Deployment Reassignment Request" form should be filled out as follows:

Purchaser or departmental admin

Field	Required	Information
End UserRequested By	Yes	EID/name of the individual who will be using this device, i.e., who this device will be deployed to	the LAITS staff member collecting the device. (DSS/STA/etc.)
Primary Contact	Yes	Select: "Requested For:"
Requested For	Yes	EID/name of the individual who made the purchase or the interested departmental adminDevice modelperson turning in the device.
Primary Contact Email	Yes	Description Email address of person turning in the new device to be deployed
Device serial number	Yes	Serial number of the new device
"The customer is returning a device"	No	Indicates that the user is known to be returning a device as part of this new deployment
Return device asset tag	No	Asset tag number of the expected return device
Purchase Order number	Yes	PO number for this purchase
Inventory asset tag. (Should be auto-populated)
Primary Contact Phone	No	Phone number of person turning in device. (Should be auto-populated)
Location	No	Location of person turning in device. (Should be auto-populated)
Tag Number	Yes	Asset tag being assigned to the new device	Additional peripherals	No	Any additional peripherals to be included with the device during deploymentof device being returned.
Location	Yes	Location where device was returned
Additional comments	No	Any additional information that should be captured and forwarded into the RITM for this deploymentreassignment.

Finally Click "Order Now"