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- LAITS will assist customers in need of computer data back up before repair
- If available, provide a temporary loaner with standard software (within reason)
- Note that some departments have their own loaner pool
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Users should bring their computers to LAITS to be evaluated for repair.
Staff will verify UTBackup STATUS before repair.
Off-site computers must be returned to campus at customer expense in order for LAITS to coordinate repairs.
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If the user needs a working computer while their device is unavailable for repairs, refer to the this page page to determine whether the user needs a loaner or reassigned device.
Refer to this page for instructions on how to deploy a loaner device.
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Repairs for COLAITS-owned computers can be evaluated with this process: Computer Repairs COLA - Lifecycle
LAITS will not support machines more than eight years old
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