| Topic | Question - Links to answers |
|---|
Computer Computer Computer Computer | Computer Purchase | What is the most currently-supported operating system ? |
Completing a UT Market Purchase - mention step 2.7 specifically |
| Purchase | I would like to purchase specialty software. What is the process to have it installed? |
| Purchase | How often can a COLA faculty and staff receive a new computer with the LAITS computer program? |
Printer My computer is missing / stolen. What should I do| Purchase | Are there new printers LAITS recommends faculty and staff purchase? |
Missing Computer | | Networking | The wall port for my computer is not active. How can LAITS assist? |
| Networking | Can LAITS estimate the cost of network hardware ? |
| Networking | When is our office required to replace network hardware? |
| Networking | I need to Reset voicemail PIN for a new employee |
| Networking | I cannot connect to my network drive, what should I do |
| Networking | What’s the process that needs to occur when someone needs a new phone? |
| Office Move | My office will be moving to a new location. Can LAITS set up my computer? |
| Onboarding | Deploying a computer to a new faculty or staff member |
Computer Repair | My computer has a problem - connect with LAITS desktop supportComputer Repair | |
| Classroom | My classroom or student lab computer has a problem - how can I connect with connect with AV support |
| Computer Repair | When are LAITS support options and hours? |
| Support | Is my computer up to date with UT backup? |
Computer Repair | Support | Can I request a loaner while my computer is being repaired? |
| Computer Purchase | I would like to purchase specialty software. What is the process to have it installed? |
Computer General | How long will LAITS support my computer? |
| Support | My computer has a problem - connect with LAITS desktop support |
| Support | How long will LAITS support my computer? |
| Support | What is the most currently-supported operating system ? |
| Support | What tasks can LAITS do to onboard new faculty and staff? |
| Support | My computer is missing / stolen. What should I do? |
| Support | Deploying a computer to a new faculty or staff member |
| Surplus | I would like to send my computer to surplus. Can LAITS assist with that? |
| General | Sign up for the LAITS newsletter for the latest university technology updates |
| General | Support hours are: Monday through Friday, 8AM – 5PM |
| General | LAITS provides computer support for # faculty and staff computers owned by the University. |
| Surplus | Will LAITS wipe my hard drive before my computer goes to surplus |
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